New Member
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1 Message
Internet going down every day for hours
I've called Att a half dozen times attempting to figure out why this areas internet(not just mine) has gone out for the past 4 days for hours on end. Not only did everyone who answered the phone have no clue- they also said not even a manager would know. Not one of them cared about losing me as a customer to Charter communications. What is wrong with your company?
hemloc
New Member
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1 Message
6 months ago
I am experiencing the same issue. Outage map confirms AT&T is aware, yet offers no information regarding the issue or expected time of resolution. I have signed up for text/phone alerts about service interruption but have received no communication from the company about this ongoing outage, now in its 3rd day. Poor communication equals poor customer service, AT&T. I am very unimpressed and very dissatisfied.
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ATTHelp
Community Support
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225.4K Messages
6 months ago
This is definitely not the experience we want you to have @Aytntsuxazz!
We would love to help look into why your Internet service is constantly dropping. In order to further help, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
We look forward to hearing from you!
Johan, AT&T Community Specialist
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ATTHelp
Community Support
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225.4K Messages
6 months ago
HI there, hemloc. We understand that your service has been down for at least three days, and you do not know much more than that. We can look at together.
We are going to move this conversation privately, so we can do an in depth check of the event in your area.
To find your direct message inbox, look for the chat icon next to the bell icon in the upper right of the thread. We will meet you there.
Looking forward to speaking with you soon.
Matthew, AT&T Community Specialist
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