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1 Message

Mon, Oct 4, 2021 8:53 PM

Internet drops without warning on Mac

While I am online with my Mac Air the internet sometimes drops abruptly--no bars. I have to manually restore it. 

I bought a router booster and upgraded my service, and it still happens. I am now teaching an online course and this has happened at least once at *every meeting,* leaving 65 people wondering (Edited per community guidelines) until I scramble back on. It's professionally unacceptable, and I'd like to find a way to stop it from happening.

ATTHelp

Community Support

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176.5K Messages

2 m ago

We'd be happy to help you improve your Internet connection, @petimetra.

 

Since you've already tried rebooting your gateway and it hasn't helped, we suggest running full diagnostics with the Troubleshoot & Resolve Tool.

 

We'd also like to know if your MacBook is the only device that the service disconnects from. If so, be sure to check with Apple to make sure there's nothing wrong with the computer that would cause it to lose connection.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

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