internet drops off line

Let's get your internet back stable, wheezie1943!

Since the manual restart didn't fix the issue, let's have you attempt a factory reset on your equipment. Be sure to be mindful that any custom network names or passwords you have set will be reverted to factory settings. 

Follow these steps to factory reset your  gateway:

1. Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
2. Wait until the gateway restarts and all the status lights are lit. 
3. See if the Broadband or Service status lights are solid green. If so, the reset worked.

Let us know if this helps!

CalebP, AT&T Community Specialist 

I've been having the same issue as of lately. Any luck in finding a resolution?

I am having a problem with my WIFI. I have the latest Netgear 7550. The WIFI keeps dropping off. It is good for anywhere from an hour to 3 days. Does anyone know if there is an option in the router that needs to be reset

?

We're here to help find out what's occurring with your dropped connection, Nico428121!

In order for us to answer that for you, we'd like to invite you to a Direct Message in order to authenticate you and troubleshoot your service.

Please keep an eye out for a notification in the upper right corner of the screen. We look forward to speaking with you.

Donovan, AT&T Community Specialist

We'd be happy to help with your Wi-Fi connection, jackd42.

Have you tried the troubleshooting steps provided by Specialist Caleb, at the beginning of the thread?

Please reach back out, and let us know if it helped.

Latoya, AT&T Community Specialist

I have tried all of the troubleshooting steps. To me, it appears to be a setting in the modem. The devices will work initially but come back with an authentication problem.

Same here. Driving me coo coo. Thank goodness I can use my phone as a hotspot or else I cannot conduct business. I reboot the modem almost once a day. 

Same issue here. 

I work from home, and I’ll be in the middle of a call, and Internet completely drops off. 

I tried manually resetting, and it still didn’t work. I got a pop up that it could be my equipment, but I got a new modem not that long ago. 

It’s happening several times throughout the day, for a couple weeks now. 

The online chat keeps saying they have a problem and to click “Try Again.” When I click it, it repeats the same message. 

frustrating. 

Hello @CatherineHanslik, we will be happy to offer a helping hand with your internet connection.

We do see you have mentioned that you have manually reset it and nothing changed. We recommend doing a factory reset for the modem. Doing so can clear up any trouble that may be present. A heads-up, doing this will reset any custom names or password you may have created. 

Please let us know if this helps.

Lani, AT&T Community Specialist