New Member
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16 Messages
Intermittent internet
I have been having internet drops almost everyday for months now. I was so bad, I texted with support and got a refurbished BGW-210 to replace my original BGW-210 Gateway. I asked for a BGW-320 but they would not give me one.
I received the refurbished model on Dec 6, 2022. I have been keeping a log of the date and time the internet drops when I am home. I can also see when the internet drops when I am not home as there are new tabs open on my browser showing "404 page not found". There is a new tab for every drop. Sometimes I will have 3-4 tabs open when I get home after a 12 hour shift at work.
My wife takes online classes and this affects her daily. Our TV is all streaming as we do not have cable. This has become a big enough problem where I have started looking for another ISP.
I ordered a BGW-320 off of Amazon. If this does not help, then I know it is not the equipment and it will be time to leave AT&T.
JefferMC
ACE - Expert
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32.3K Messages
4 months ago
Okay, now that you're all the way back to 3.20.5, let's see what happens with it.
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starsfan26
New Member
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2 Messages
4 months ago
I came here looking for information on my router dropping connection with some regularity. I don't know for sure but feels like about once a day the internet drops and reconnects after about 30 seconds. Not life-altering but sometimes very annoying. Is this a common issue? Are there logs I can look at to confirm these restarts?
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JefferMC
ACE - Expert
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32.3K Messages
4 months ago
30 seconds isn't the kind of disconnect we're talking about here. 30 seconds sounds more like a Wi-Fi disconnection.
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ATTHelp
Community Support
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215.5K Messages
4 months ago
We'd be happy to help you with the intermittent internet service you're experiencing @starsfan26.
To get started, we'd suggest following these steps to help with your internet connection:
Also, download our Smart Home Manager app which can help diagnose what is causing the intermittent service you're experiencing.
We recommend taking a look at this article with solutions for internet service that keeps dropping.
Let us know if these steps help.
Tanatswa, AT&T Community Specialist
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Shirokuma
New Member
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16 Messages
4 months ago
And another update. Not sure why it would not just update to the latest immediately...
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starsfan26
New Member
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2 Messages
4 months ago
@ATTHelp , respectfully, I did all that. In fact, it's what I get prompted to do when it goes down. Generally, it comes back up before I take all those steps, however. The article with solutions is basically the same information.
@JefferMC OK, thanks. I'll check the Wi-Fi as well but when I get an AT&T branded message instructing me to reboot the router I assume that is the problem.
@Shirokuma I don't know much about the AT&T software specifically but it's likely that the 4.21.5 update has a prerequisite of an existing build of at least 3.x and so has to do that update first, then the final update. Basically, you were too far behind to make one jump from 2.x to 4.x.
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JefferMC
ACE - Expert
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32.3K Messages
4 months ago
Screenshot, please!
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Shirokuma
New Member
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16 Messages
4 months ago
No internet drops since the install of the new gateway.
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