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4 Messages

Wed, Oct 21, 2020 2:42 AM

Input lag with stadia

I am experiencing input lag with google stadia.  I have att fiber 1000 with the pace gateway configured in dmz plus with nest wifi.  

If I use the att gateway to play I have no input lag.  But the wifi is weak and the connection is not good.  I prefer to use nest wifi for the stronger signal. 

I have the best wifi in dmz plus mode but feel there is something creating input buffering. 

Any thoughts?

Responses

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Hi, @swifty338

 

There are a few things we can suggest to improve your gaming on Stadia.

 

Since it works well when connected to the gateway, it is most likely not going to be a problem with the internet itself, maybe the connection between the gateway and the NEST or just some settings.

  • Try a different Ethernet between the Gateway and the Nest. Most devices probably won't notice latency as easily as streaming games will. 
  • If the Nest has 2.4 and 5.0 Bands, try using the 5GHZ band. 
  • Turn on the Gaming Preferred Setting in the Nest. 
    • You can find this toggle in the Google Home app. Choose WiFi, then Settings, then toggle on Gaming Preferred. Note that this may have a detrimental effect on other devices on the network while you’re streaming games on Stadia.

 If these tips don't help, let us know what device(s) you're using to play and we'll do our best to help! 

 

Raychel, AT&T Community Specialist

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New Member

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4 Messages

a month ago

Hi Raychel!  Thank you for the reply.  I had not tried switching the ethernet yet.  I tried another cable and I tried another report.  No success.

My network setup is as follows:

Gateway > Nest wifi router > unmanaged switch > three cable runs throughout the house to various other hardwired devices to include nodes mated to the nest wifi.

My experience with this setup has been great.  My wifi coverage around the house is excellent.  My latency on the xbox is low.  The only problem I am having is regarding stadia.  

What else can I try and what else do you need to know?

New Member

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4 Messages

a month ago

I also should mention that I briefly had success when disabling ipv6.  but for some reason that no longer works.

The google support tech I was working with mentioned something about my stadia controller inputs getting stuck and buffering which led to a significant amount of lag.

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Thanks for the additional info, @swifty338!

 

Doing additional research, we may have a couple of additional options!

 

It seems the latency is possibly caused by having to pass through both routers. Some customers with the same issue have said that disabling the AT&T Wi-Fi in addition to using Passthrough/DMZ mode. 

 

If that doesn't resolve the issue, the last thing we can suggest is using an AT&T Extender that creates a mesh and doesn't require the passthrough mode to be enabled. This would improve the strength of the wifi where you are playing and prevent the latency from getting stuck in the double router setup. 

 

Let us know how this goes! 

 

Raychel, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

a month ago

I have been using dmz mode for the entire time I have been using att fiber.  I learned that lesson early on.  I agree that the latency has to do with passing through two routers.  But I thought dmz plus mode would address this. 

I also have the wifi turned off for the gateway already.  

So in summary, both of those suggestions are in place and not working for me.

As to the suggestion of using a wifi extender.   I have a nest wifi system that serves this purpose.  It wasn't cheap and I would like to keep using it.  Using two wifi networks in my house to run stadia does not make sense to me given my setup.

I have the pace gateway currently.  I have seen some information online that the arris bwg210 may be more useful when it comes to disabling the firewall.  Do you concur?  Would it be possible for me to try a separate gateway and send back the pace gateway?

It is getting to the point where att's practice of forcing router gateway combos instead of offering a modem with no firewall has caused me a significant amount of heartburn.  I would like to remain with att but these issues are prompting me to inquire into different services.

Thank you for your continued help in this matter.

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Hi @swifty338, we are happy to help.

 

AT&T ConnecTech a paid service provides solutions for your computer and home network needs.

 

  • Whether your computer is running slow, not responding, or has completely crashed, AT&T ConnecTech can provide fast, expert help, when you need it.
  • To learn more visit our website or call 866.294.3464.

Let us know if this help you.

 

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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