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Pookie1957's profile

New Member


1 Message

Tuesday, March 28th, 2023 3:21 AM

I have an account and when u try to sign in it says it doesn't exist. I need to find out my dsl password so I can connect my phone to wifi

Att keeps asking me to combine I Ds - I don't want to. I want to find out what my dsl password is so I can connect my phone to wifi.

Accepted Solution

Official Solution

Community Support


225K Messages

8 months ago

Let's help you access your DSL account so that you can connect to the Wi-Fi, @Pookie1957!


We recommend that you start by trying to reset your password for myAT&T. This can potentially help you regain access to your online account. 


If you're able to complete the password reset, you'll follow these steps to find or reset your DSL network password

  1. Go to the DSL network password page.
  2. Enter your Member ID and select Continue.
  3. Enter the answers to your Security Questions and select Continue. Your current DSL network password displays.
  4. To get a new password, select Reset. A new system-generated password will be created and display.
  5. Update your modem or gateway with the new password:
    • If you are at your home computer, select Update Modem Now to open the AT&T Password Reset Tool and automatically update your modem’s network password.
    • If you are away from your home computer or would like to update the password manually, learn how to update the password in your modem to maintain your DSL network connection.

Let us know if this helps! If not, we may need to refer you over to our Support team for assistance. 


Lacey, AT&T Community Specialist 

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