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golfatx

Mentor

 • 

68 Messages

Sun, Feb 16, 2020 12:21 AM

I have 2 service Ethernet cable runs to my AT&T ON-Q panel

Hi everyone!

Does anyone know if the 2 cat 5e/6 ethernet runs in my on-q panel are live? One is white and the other is yellow and they both have 'service' written on the cable. However, they are not terminated or punched down (the wires have been capped or wires cut). The other white wire that has had the wires separated goes to the 'ONT' port on the router. Here are a few pictures

On-Q 1 On-Q 2 On-Q 3

For clarity, I have 4 separate Ethernet runs (office, master, living room, wireless) and they all plug in to the router/modem. I'm hoping one of the service wires is 'extra' so I can throw a network switch in and hardwire more devices

Responses

Brand User
ATTHelp

Administrator

 • 

111.9K Messages

a month ago

We're happy to address your question, @golfatx.

 

Even though you provided pictures, we aren't able to determine whether or not the cables are active without taking an actual look at your setup. A technician would have to take a look and let you know. If you'd like for us to send one out for you, just let us know.

 

Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
golfatx

Mentor

 • 

68 Messages

Hi @ATTHelp Thanks for the reply. I would like to schedule a technician to check it out, but is it possible to waive the $99 fee?

Brand User
ATTHelp

Administrator

 • 

111.9K Messages

From looking at your pic, @golfatx, the cable that are cut of are not active and will not be able to be used as an connection.

 

Depending on what you are trying to accomplish, a hub can be connect into your network using the active cabling you have .  A technician would be advisable if you are not sure on your networking skills.

 

Also, you can consult with our professionals at ConnecTech for expert advise. 

 

If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!


Lafayette, AT&T Community Specialist  

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
browndk26

ACE - Professor

 • 

2.1K Messages

a month ago

First determine where those cables end in the home. Can you easily trace where the extra cables run by getting in a crawl space or the attic? Are there any unused Ethernet connections in the home? If yes, those cables could be for those connections. If no, then those are probably extra cables. Since your ONT connection at the gateway is a white cable, I’m going to guess the white service cable is dead. Where is your ONT located?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
golfatx

Mentor

 • 

68 Messages

I don't know where the cables end in the home. I know the house was pre-wired so I'm sure there's a patch panel somewhere but no idea where. My ONT is located in my 2nd bedroom and the panel with the pictures in the master br closet.

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