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New Member

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2 Messages

Tuesday, May 12th, 2020 8:24 PM

I got the new AT&T Fiber installed in my new home assuming the best connection service possible..

For some reason I cannot play a game like CSGO where I get ping spikes every 4-5 min where I normally sit at 50 ping and it shoots up to 180 ping. When I do the speed tests on the AT&T app and gateway website I get super high download and upload speeds, but I know the speed test websites test differently and they seem to be more accurate because I am getting around 100 Mb/s download and upload speed. What can I do to help this and change this because I am considering changing ISP.

Community Support

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232.9K Messages

4 years ago

Hey, @wkrivachek. We'd be glad to help get your internet speeds back up to par.

 

What internet plan do you have? Are the device(s) you're getting high ping on wired through Ethernet or off of Wi-Fi? We'd recommend running through our Smart Home Manager to help detect anomalies with your network that could explain this, as well as Optimizing your Internet Speeds.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

New Member

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2 Messages

I have your 1gb fiber internet plan. I am on Wi-Fi but the location of my device is not really wired connection accessible. The smart home manager app didn't do anything to detect problems. Speed tests on dsl reports are showing a lot of buffer bloat for both download and upload speeds (200+ bloat). The download speed is hitting just over 100mb/s and the upload is hitting a little over 200mb/s. Please help.

Community Support

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232.9K Messages

@wkrivachek.

 

Did you check out the Optimizing Internet Speeds article posted in our previous reply? Also since the device with high ping is inaccessible to Ethernet we'd recommend Rebooting your Gateway and then running speed tests on other devices wired to the gateway.

 

We look forward to your response!

 

Ramses, AT&T Community Specialist

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ACE - Guru

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9.9K Messages

The DSLR speed test isn't very good (being kind here). And when they introduced the bufferbloat measurement they set off a firestorm across the Internet. There are too many factors that aren't part of your ISP's network that can affect this result so I now just ignore it completely.

If you have a Win10 machine, download the Microsoft Store Ookla Speedtest app. It's more reliable than browser based tests. And while getting a wired connection to the Gateway might be difficult, that's really the only way to gauge your true speed. Depending on which flavor of wifi you have on your computer, as well as the actual brand of the wifi chipset, speed numbers will vary wildly so I never use that as a diagnostic tool.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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