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AT&T related help: Common web error messages



S

New Member

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2 Messages

Tuesday, August 10th, 2021 3:10 AM

How-to reboot ont

How do I reboot the ont?

Community Support

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232.8K Messages

3 years ago

Let's get your internet working better, @SteveFeinstein

 

You can reboot the ONT by unplugging the power supply for a few minutes and plugging it back in. 

 

Are you having trouble with your internet? We recommend using our Smart Home Manager app for troubleshooting tips. If you scroll down to where it says Smart Home Manager features, it'll have instructions for you! 

 

Please let us know if this helps! 

 

Raiden, AT&T Community Specialist 

New Member

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2 Messages

3 years ago

What if the ONT is locked or otherwise inaccessible?

 I’m having intermittent but consistent short outages.  I want to debug all layers of my network stack before deciding it’s an AT&T problem (87.5% sure it is at this point)

Community Support

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232.8K Messages

3 years ago

Thanks for the reply, @SteveFeinstein!

 

If the ONT is inaccessible then we would need to get a tech out there to gain access. 

 

I would recommend trying the troubleshooting steps recommended in the previous post before trying to get a tech out. If you'd like to get an appointment scheduled, just let us know! 

 

Raiden, AT&T Community Specialist 

Former Employee

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22.5K Messages

3 years ago

If the ONT is in an outside area, there is an indoor power supply (white) that supplies power to the unit... unplug the power supply from power should reboot the unit provided there is not a battery inside the power supply designed to keep the unit running for up to 4 hours during a power failure.

possibly something like this...

Outdoor Power options for ONT?: uverse

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