Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

New Member

 • 

5 Messages

Wed, Feb 19, 2020 2:56 AM

How to use your own router with Fiber BGW210-700

Just got fiber today, but want to use my own router (Netgear xr500). I told the technician, but he said he was not sure how and to call technical support. I called and they're trying to charge me 49.99 for remote access my computer and do it. I feel like that's a crazy amount. I did look up an old article that said i needed to "ip passthrough" but got kinda confused. Any assistance would be appreciated. Thank you.

Responses

Accepted Solution

Official Solution

SuperMario87

Employee

 • 

236 Messages

2 months ago

You cannot swap the BGW with a 3rd party router. You can only setup your Netgear router after the BGW through ethernet connection. Close wifi at BGW and create IP pasthrough for netgear. This way netgear will be in charge or routing and BGW will be as modem

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

5 Messages

Yeah that’s exactly what I want to do. Sorry if I made it sound confusing.

browndk26

ACE - Professor

 • 

2.1K Messages

Read this.

https://forums.att.com/conversations/att-internet-equipment/strict-nat-bridge-mode-what-is-ip-passthrough-can-i-enable-on-my-arris-bgw210-or-like-router/5defbfffbad5f2f606ad5ed2

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
AT&T TV – All Your Entertainment In One Spot.  Learn more…