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Contributor

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1 Message

Sat, May 21, 2016 11:41 PM

How to get some service please?

After our neighborhood was dug up to install the new Giga-power fibers, we decided to try this new service. We purchased internet service one month ago and while the installation was timely, we are now going on day 9 without any service. We have spent countless hours on the phone with call centers which give us a different story every time, no less than 4 supervisors who "would be calling to follow-up" only to never hear from them and two technicians who came out to the house and basically shrugged and left after 2 hrs of trying to "troubleshoot". Our 3rd technician didn't even bother to show up for our appt this evening or call to cancel. Meanwhile, we've gone over on our data from needing to use our cell phones for Internet and there is no resolution is sight and anyone even offering to help us. Anyone out there to help us get some service please?!?!

Responses

Kingssugar59

Former Employee

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51 Messages

4 years ago

There is a 30 day buyers remorse on uverse products. Other then that I would just suggest calling tech support. In the mean time maybe increase you data package.both options suck sorry to hear this new experience is not what we would hope for

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