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dolmanx's profile

Contributor

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2 Messages

Friday, May 31st, 2019 5:31 AM

How to enable voip on PACE 5268ac after enabling bridge mode

I have been a very happy AT&T fiber customers with 1GB wired downloads. I added 3 Nest cameras, laptops, TV, etc and my wireless download slowed to 5Mbps. I knew I needed to get a modern wifi 6 router to handle the wireless load.

 

I just added a new Netgear Night Hawk AX12 configured behind  my PACE 5268ac.  I configured it  in bridge mode and since my wireless was capped at 40Mbps I implemented the AT&T recommended UDP/TCP pass though procedure and now I get between 100-500Mbps download. My issue is that my VOIP does not work.  Does enabling bridge mode or this pass through interfere with VOIP?  According to the status page the VOIP connection is IDLE. 

 

Should I still expect to utilize the VOIP port on the back of the 5268ac, or should I be using another approach  to cable directly to the Netgear wireless router to get VOIP working?   I am so close to making this new installation work I just need this last issue resolved.

 

Thanks for any suggestions on how to enable VOIP

 

Community Support

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232.1K Messages

5 years ago

Hi There @dolmanx,

 

Thank you very much for your posting. We can help you with this or at least point you in the right direction to get your VOIP to work again.

 

The best way to get this working again, is for you to speak with our ConnecTech Support Team. Now our ConnecTech Team is a fee based support team, which requires an additional subscription. You can reach them by calling 866.294.3464.

 

If there is anything else that you need, or run into any problems, please reach back out to us.

 

Thank you for being an AT&T Community Specialist

 

Matthew, AT&T Community Specialist

 

 

ACE - Guru

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9.9K Messages

5 years ago

I don't understand the "UDP/TCP pass though procedure".  I think the recommended way to add a third party router behind the Pace is to enable DMZ+ mode on the Pace.  Is that what you did?

 

If so, I believe that VOIP packets don't get passed to the DMZ+ device so you'd need to keep it connected to the Pace.

ACE - Guru

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9.9K Messages

5 years ago

Do not remember the model number, or if all gateways are affected....

The bridge mode concept takes out Uverse Voip. 3rd party voip services on ethernet are not affected.

 

      Well, there is no bridge mode in the Pace but you bring up a good point.  Dolmanx didn't specify if the VOIP in question is Uverse Voice or some third party.  Still, I think most VOIP providers won't push the packets through the DMZ+.

Contributor

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2 Messages

5 years ago

If you use the standard DMZ option, then your wireless is capped at 40Mbps
download which cripples the performance. ATT published a work-around where
you just open TCP and UDP traffic to all ports which essentially sends all
packets through the gateway to your new wireless router. That worked and I
now get 100-400Mbps download which is still disappointing, but good enough.
The problem is my ATT VOIP is disabled by this procedure so I am on day 4
without a home phone which is annoying. I called AT&T and spent 20 minutes
with a very helpful person named "Gloria" who told me the solution was to
replace the ancient Pace 5268C With a modernat&t arris bgw210-700
I was so thankful that she helped me solve this problem and I gave her 5
stars and wrote a kind note in the survey. Then when the shipping notice
arrived it said they were shipping me the same old Pace 5268ac. So either
AT&T screwed their own tech engineer by not sending the correct part she
specified , or they just wanted to get me off the phone and told me they
had a solution and then shipped an equally failing part. Frankly, I trust
Gloria and believe the company let her down.
So tomorrow I will spent hours getting the same gateway installed and
perhaps, by some miracle, it works. If it does not then I wait until
Sunday when they are sending a repair person...who will promptly charge me
$99 for bothering them by asking that someone come and fix this service.

I have REALLY loved the ATT Fiber service. I get >900Mbps on my wired
connections, but I don't understand why they cannot get their act together
on wireless. Very frustrating. They are however many orders of magnitude
better than Comcast whose technology was poor and whose service was
shameful.

If anyone know how to re-enable ATT VOIP on a 5268 with the Open all
TCP/UDP port work-around, I would be grateful.


ACE - Guru

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9.9K Messages

5 years ago

Likely that Gloria got sandbagged by AT&T.  She honestly believed you'd get the Arris but AT&T is only shipping the Pace and it seems like the phone support people aren't being told this.  The only way to get the Arris right now is from a truck visit.  So if you want to try the Arris you can either try and get them to send a field tech out or you might see if you can find an AT&T truck somewhere sweet talk a tech into swapping you.  I've done the latter before and the tech was more than happy to accommodate.

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