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blocknonip's profile

42 Messages

Sunday, January 21st, 2024 1:53 AM

Closed

Horrible evening connectivity and timeouts in the Austin/Dallas areas now on its 11th day!

Spinning off a new thread instead of mixing into that (laughable) gaming latency one.

I went back through my logs, this issue has actually been happening every evening since January 9th! Tonight it started early at 6:15 PM CST, likely due to being a weekend.

As noted previously, this is not just a ping/traceroute issue, this is connectivity failure and timeouts with many sites, including Google, YouTube, and any sites that import Google content (i.e. everyone).

Here's the latest, 565 ms through to 8.8.8.8:

$ traceroute -n -w 1 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 40 byte packets
 1  192.168.1.254  0.417 ms  0.243 ms  0.506 ms
 2  99.a.b.1  1.511 ms  1.429 ms  1.455 ms
 3  71.149.77.250  3.054 ms  2.966 ms  3.055 ms
 4  * * *
 5  32.130.17.87  30.799 ms  46.03 ms  57.468 ms
 6  12.255.10.124  601.749 ms 12.255.10.122  855.111 ms 12.255.10.124  594.659 ms
 7  * * *
 8  8.8.8.8  564.383 ms  562.933 ms  562.999 ms

cc: @sm3388 @MotoX331 @Txchad73 

Additional background:

https://forums.att.com/conversations/att-fiber-equipment/att-routing-issues-to-games/65a87a72e9fca670cc37fcb1

https://old.reddit.com/r/ATTFiber/comments/197qa7u/is_atts_backbone_normally_like_this/

42 Messages

4 months ago

8:15 PM CST and I'm optimistic (unless everyone decided to go out and party it up for Friday)...

Tutor

 • 

10 Messages

4 months ago

Same here.  I received a phone call today from ATT saying they had identified a configuration issue, and the excessive latency problem should be resolved by tonight.  So far it is indeed looking good (fingers crossed)!

42 Messages

4 months ago

Excellent. Sunday afternoon and evening will probably be a good test, too, if last week was any indication (football!).

2 Messages

4 months ago

Knock on all the wood! But I am optimistic. No issues tonight so far!

17 Messages

4 months ago

Rock solid right now for me! Looking MUCH better. 

Community Support

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232.3K Messages

4 months ago

Hi @adam8234,

 

We'd be happy to help fix your connection from timing out

 

We recommend that you use the Smart Home Manager to help diagnose what is happening with your internet connection:

  1. Open Smart Home Manager app on your mobile device.
  2. Select the For You tab.
  3. Look for the Easily Find Weak Wi-Fi in your location and select Get Started.
  4. Follow the prompts to check out your home network Wi-Fi coverage.

Please reach back out to let us know if it works.

 

Mike, AT&T Community Specialist

2 Messages

4 months ago

Looking better so far tonight, will have to wait until the weekend is over to confirm for sure that this issue has been resolved.

42 Messages

4 months ago

Happy to report this seems to be fixed for real. Thanks everyone for your help and contributions. Feel free to close this out.

Community Support

 • 

232.3K Messages

4 months ago

Hi blocknonip,

 

Thank you for getting back to us, and we are glad to know that your issue has been resolved. Please feel free to reach us back if you face any issue going forward.

Thank you for your support,

Justin, AT&T Community Forun Specialist.

ACE - Professor

 • 

5.6K Messages

4 months ago

Excellent news.  You don’t have to ask twice to have this thread closed.  Cheers.  

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