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Eaglecarver's profile

New Member

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23 Messages

Saturday, January 14th, 2023 8:45 PM

Hikvision DVR connection to BGW320 problem

I have set the port forwarding and it seems to work but seems like there is no outgoing trafic allowed through the modem. The ddns cannot update the addres and the Hik Connect app is unable to communicate to the recorder. This has usually happened if the dns address has not been specified.  I have always used 8.8.8.8 without problems but a working system will not work when connected to new Att fibre router. I am also using the 192.168.1.254 as the IPv4 gateway address. There is another gateway address 108.195.x.x listed as IPv4 gateway in the broadband status page in the router. I have used both with no luck. Any help or advise would be appreciated. My system is dead and I am considering going back to Xfinity if I can get ATT to work. Thanks

New Member

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23 Messages

1 year ago

Ok, I am back at it this weekend. Brought a little micro laptop with windows 10. Didn’t sign on to the wifi but rather connected the ethernet cable that was plugged into the the recorder, into the computer. Brought up the cmd prompt and typed in ping dynupdate.no-ip.com and got the results in the photo. Opened up Firefox and tried to go to a few addresses like google.com, my website, spectrum.com etc with the results pictured. Went back to the modem and connected a new cable from computer directly to the port on the modem and did the same thing as earlier with basically the same results. Disconnected the laptop and connected to wifi and foxfire could access all of the addresses previously attempted and all worked. 

New Member

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23 Messages

1 year ago

Whoops, forgot to attach pics

New Member

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23 Messages

1 year ago

Thought I had picture of foxfire stating that it couldn't reach the server of the websites that I tried to goto but but I didn't. 

ACE - Expert

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35.1K Messages

1 year ago

An IPCONFIG /ALL while connected via Ethernet and another while connected via Wi-Fi would be enlightening here, I think.  The first question I want the answer to is if 192.168.1.73 is the IP address that the PC itself got and is assigned to the wired Ethernet interface or something else.

A ROUTE PRINT output on both wouldn't be bad, either.

New Member

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23 Messages

1 year ago

This first set is with the computer on WiFi connection. 

New Member

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23 Messages

1 year ago

This set of pics is with the computer connected to one of the modems ethernet ports and wifi on the computer turned off. 

New Member

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23 Messages

1 year ago

Oh and forgot to answer the question, yes the 192.168.1.73 was the DHCP address of the computer. Today I think it is 1.74 if you happent to see that because anther computer is online today before I started this. 

ACE - Expert

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35.1K Messages

1 year ago

The first route entry when in Ethernet mode is problematic.  It's not there in Wi-Fi.  It's not a good route.  The second entry, with a lower cost, is a good route.  It should use the lower cost metric, but it's probably preferring the ON-LINK connection over the lower-cost metric that has to be routed.  So it's trying to get to any node on the Internet by doing a direct connection via Ethernet and nothing answers.

Questions I'm trying to think through:

1) Is the DVR having the issue because it also gets this same route in its routing table?

2) If so, how are they both getting this stupidly bad link in their table?  Must be coming because of DHCP, right?

3) What is the Gateway sending that could cause this?

You can try:

1) Manually deleting the bad entry to see if that does fix the problem for the PC:

ROUTE DELETE 0.0.0.0 0.0.0.0 IF 192.168.1.73

2) If that does it, then we know that it's the problem for sure, but we're still not sure how to make it go away.

New Member

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23 Messages

1 year ago

I’m walking with you way above my knowledge base but I will do whatever you say to try to figure this out. Here is the response to my attempt to manually delete that.

New Member

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23 Messages

1 year ago

I wasn’t sure if the laptop is 1.74 or 1.73 so did 1.74 also which I think is the laptop on ethernet. Both still show up on a LAN scan. 1.205 is the dvr. 

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