High Ping + Packet Loss between 8pm-11pm EST
I've had ATT fiber 1000 for about 3 years now and never had an issue until now.
I recently moved into a new house (new build) which was serviced by ATT fiber so my service was moved over without any hiccups. Until I attempted to use it in the evening hours.
Just to be clear before all this info- My speeds have continued to be superb.
The first night (last night) I noticed it was bad when I got on. 20% packet loss pinging google.com, hitting average ping of ~80ms (during the day it is ~25ms). Then I noticed.. it got better literally as I was on the phone talking to an ATT tech. I look at the time it's 11:02pm.
So since that was strange I decided to test on the hour tonight and discovered the issues started picking up again at exactly 8pm. More timeouts and high pings.
I tried connecting to the nearest location my VPN supported and everything was normal. No timeouts and no high pings.
Before I cancel- because this isn't something I want to pay for- is there anything that can actually be done here? I feel like with reading other threads on similar issues - this could go on for months without resolution. Or just continue to go nowhere.
I am in the NE Raleigh, NC area.
Thanks for any help/suggestions!