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ORDAmy's profile

3 Messages

Saturday, December 2nd, 2023 5:07 PM

Help with gateway set up for Fiber

Can anyone help me set up BGW320-505 wi-fi gateway? Just moved into an apt that’s wired for AT&T Fiber. I have in ONT box on the wall but it doesn’t have anyplace to plug in cords. Where/what am I supposed to connect this red ONT cord to? The only jack I see in my apt is a green one for broadband. Thanks in advance. This stuff always frustrates me  

Accepted Solution

Former Employee

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22K Messages

3 months ago

On the ONT slide the bottom door down and remove...

Will be total 3 connectors one side is ac power the opposite side is green fiber end. You plug the red ethernet cable into the middle slot and other end into the red port of the gateway.

3 Messages

3 months ago

Here’s the wall jack I’m referring to  

Community Support

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229.8K Messages

3 months ago

We understand the importance of having an active internet connection @ORDAmy. Let's get the help you need to fix this.

 

To get started, we recommend that you go through our article on Connect, surf, and stream with your new Wi-Fi gateway. Use these steps if you have a white Ethernet cable with red tips.

 

Let us know if this helps.

 

Ben, AT&T Community Forums Specialist.

3 Messages

3 months ago

Got it set up and working. Thank you so much my thoughts for your help. 

Community Support

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229.8K Messages

3 months ago

Hi there @ORDAmy, we are glad that your issue has been resolved. Please let us know if you need any assistance.

Ben, AT&T Community Forums Specialist.

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