Having to constantly restart my AT&T router because all devices say "Not connected to internet"

We can help stabilize your connection, @puglisi317!

It's possible that the hardware may need a replacement, but there are some other things that need to be ruled out first.

1. How are your devices connected? Are they all connected through WiFi, or do you have some with a wired ethernet connection that are also being disconnected?
2. What is your gateway/router plugged into? It is recommended that you plug the gateway directly into a wall outlet, because some power strips can cause power flow issues that create frequent disconnects like you've mentioned. Try testing a different wall outlet and making sure your connections are secure.
3. Here are some other environmental factors that can cause frequent WiFi disconnects that you may want to review as well.

We also recommend checking out the Smart Home Manager to monitor and adjust your WiFi settings.

Let us know if this helps, or let us know more about your network setup for further troubleshooting.

John, AT&T Community Specialist

Besides the checklist provided by ATTHelp, be sure that you are truly RESTARTing the Router.

Use the Reset button in the back. Hold it in until all blinking lights stop. This can take more that 30 seconds, so pull up a chair.

I am not an AT&T employer, but after a myriad of "technicians" over the years, I finally had a visit from one that (1) knew what he was doing and (2) why he was doing it.

It is happening the same to me. 

It is happening the same to me. I switch from Xfinity, but now in Att the connection is very unstable. I have call several time, and they dont find any issue. Very frustating. 

We would love to take care of this for you, @andoleyva!

Could you provide a little more information? 

• Are you seeing the exact same error on your devices "can't connect to the internet?" 
• Has this been happening since installation? 
• Does this happen at the same time every day? If so, what time? 
• Does a reset resolve the issue? 

Let us know how we can help! 

Raychel, AT&T Community Specialist

I am having the same problem with my att wireless internet.  It worked great for the first few months.  Now I have to reboot it 1-4 times per day.  The lights on the unit are all green with 3-5 bars.  All wireless and wired connection connect but no internet.  Was plugged into a ups now direct connect to wall outlet, same result. 

The att modem is connected to a netgear orbi.  However even a direct connect to the att unit produces the same result.

I think the unit is failing.  Please advise

Replacing the modem didn't help me.  Does it happen to you mainly in the evenings and on weekends?  It does at our home and I think they are throttling the service

 It does at our home and I think they are throttling the service.

There is no point in throttling your home connection. The internet does a good job of that just with the increased traffic in the evenings.

@Jmse more specific details about your issue would be helpful and perhaps you could start a new topic so we could focus on your specific situation.

Dave

Dave do you work for AT&T?  If so then you should take a class to teach you how to deal with the public and if not then quit acting like you're the end all be all.

I must say it appears maybe we need to cancel contract and then start a new one.

I see a lot of comments on the internet it worked fine for a while then get disconnects.

They have the ability to throttle and even disconnect your connection so they can get new customers happy.