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Jthomas212's profile

2 Messages

Sunday, January 28th, 2024 4:33 PM

Have BGW-320 with 2G Fiber. Getting only 1G through Ethernet.

Originally I installed Fiber early 2023 at 1G. ATT came out and laid wiring. I upgraded to 2G in May 2023. Nothing was done to the connection to my BGW320-500 router. It is still using the “green” wiring to the “Fiber” connection of the box. 

When tested, the speeds to the router show 2G, but when I connect Ethernet to my laptop it shows only 1G. My understanding is that a technician should have changed a splitter to my router when the upgrade happened. Speeds to my devices did not show an improvement. I decided to downgrade back to 1G a week ago (January 2024). When that happened, I noticed that my devices were significantly slower. And on top of that didn’t realize that all of my 3 extenders stopped working. I called ATT and tried everything. Nevertheless they are sending me 3 new extenders. I decided to upgrade back to 2G a few days after that since my network was degraded significantly. Technician did not come out. My understanding is that they should have upgraded my splitter to the “red” cable end and plugged it into my “ONT” port. Don’t I still need that and essentially I have been limiting myself on 2G since May since the “red” connection is not there?

ACE - Professor

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5.8K Messages

3 months ago

The red Ont port is for connecting to an external Ont. your fiber to the gateway connection is correct for 1, 2 and 5g. 

When connecting your laptop to the gateway, did you use the blue or yellow ports? Is your laptop capable of more than 1 g connection? Most consumer devices are not capable of higher than 1 g. 2.5 g and higher networking equipment is expensive and needed to use 2g and higher connections. As well as end devices. 

I don’t think Your att extenders are more than 1g capable wired. You’d be better off getting a mesh Wi-Fi system or access points than extenders. Recently it was announced that the extenders may not work properly after a change to the gateways. 

https://www.dslreports.com/forum/r33818820-AT-T-Fiber-AT-T-notice-1-10-24-Need-to-replace-4921-extenders

(edited)

2 Messages

3 months ago

Great that my setup with the green fiber port is good from what you say. I have the ability to setup Google mesh network. Should I attach my Google mesh router to the ATT gateway? If so, which port blue or yellow?

(edited)

Community Support

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231.2K Messages

3 months ago

Hi @Jthomas212,

Thanks for reaching us.

We understand your concern with regard to attaching Google mesh router to AT&T Gateway. Let's get the help you need.

Thanks for your inputs @browndk26.

If you are going to use a third party router with our AT&T gateway, then you need to place your gateway in IP Passthrough mode. So that the Google router handles all of the router duties as well as WiFi.

Let us know if this helps!

Thank you,
David
AT&T Community & Forums Specialist

ACE - Professor

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5.8K Messages

3 months ago

Use a yellow port. You are wasting your money by having 2g service if none of your devices can use it. 

ACE - Expert

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35K Messages

3 months ago

To clarify: If your device has a 2.5 or 5 Gbps capable Ethernet port, then it should benefit from being in the light Blue LAN port.  If it isn't capable of speeds over 1 Gbps, then it doesn't matter which of the four LAN ports you put it in, your one device cannot possibly get more than 1 Gbps, regardless of the bandwidth of your Internet connection.  If you have more than one 1 Gbps-capable device connected at the same time and doing 1 Gbps-stuff, then it would be possible to pull 2 Gbps through the Gateway, 1 Gbps to each device.  

You're probably best served with 1 Gbps service; anything more than that is just about bragging rights.  And if AT&T is already struggling to get your service stable after making one change in your service, why on earth would you make another change?

ACE - Professor

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5.4K Messages

3 months ago

@Jthomas212 

Do you know for a fact the NIC in the laptop can do more than 1GB?   And as @JefferMC said, even if your device can handle the higher speed, only the blue port would give it.  

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