New Member
•
1 Message
Green Blinking Power and BroadBand. Red Blinking Phone.
I have fiber internet only. No other services. My internet (wi-fi & wired) works fine. My router shows all lights blinking: green blinking power and broadband, red blinking phone. How can I resolve this issue and have my router accurately reflect my service status like it used to? That would be solid green power and broadband, no phone light.
Accepted Solution
Official Solution
ATTHelp
Community Support
•
225.6K Messages
1 year ago
Let us help you fix the blinking lights on your gateway, jfh_ahl.
A good way to fix the lights is to restart the gateway. Unplug the power connection behind the gateway for ~15 seconds, plug it back in, and wait for the Broadband light to turn green.
If the lights are still blinking, try a factory reset. This will remove any custom settings you've added (new Wi-Fi password, port forwarding, static IP, etc.). Just locate the small red button and pinhole on the lower rear of the gateway and depress for ~15 seconds.
For more information on what the lights mean, read our guide on gateway status lights. Select your gateway model from the drop-down menu to get the right chart.
Let us know if the lights continue to blink, and we'll determine what your next steps should be.
Aminah, AT&T Community Specialist
0
0