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ljmbriones's profile

3 Messages

Saturday, September 9th, 2023 4:32 PM


Getting High latency on games. I went from 40 ms to now 200ms

I went from 40 ms to now 200ms on all games. This just started happening 4 days ago. I ran tracert and was getting timed out halfway. I have rebooted and restarted everything and nothing worked. Someone help.

Tracing route to []
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms []
  2     1 ms     4 ms     4 ms []
  3     5 ms     4 ms     4 ms
  4     3 ms     6 ms     4 ms
  5     5 ms     5 ms     4 ms
  6     3 ms     4 ms     4 ms
  7     4 ms     5 ms     6 ms
  8    76 ms    63 ms    80 ms
  9    12 ms     *       10 ms
 10     *        *       37 ms
 11    35 ms    37 ms    36 ms
 12    35 ms    35 ms    36 ms
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22    35 ms    37 ms    37 ms []

ACE - Guru


987 Messages

7 months ago

How are you connecting your gaming device to your router? Wireless or Ethernet?

If wireless then test again using ethernet.

Community Support


231.3K Messages

7 months ago

Hi @ljmbriones,

Thanks for reaching out on the AT&T Community Forums! We'll happily help you in fixing the high latency you're experiencing.


We recommend that you try using an Ethernet extension cable, an Ethernet over coax adapter, or use an Ethernet over power line.

Is the latency happening on one game, or every game you play? If it's for one game specifically, you may need to reach out to the support team for the game, since they may be experiencing server issues or server overloads during the time you're playing.


Typically, setting up port forwarding rules for your network will help drastically decrease high latency issues and stabilize your connection to the game's servers.

We have an article here in the forums that covers high ping and latency and high ping and gaming trouble in greater detail. There's also a traceroute example that you can use to better understand your results. The sections titled 'What You Can Do' and 'Other Tips' offer helpful suggestions on how to fix high ping/latency.


We also suggest that you use a server that's closest to your geographical location, since the distance between your network and the server can affect latency.

What device are you using to play your online games? Have you used smart home manager to troubleshoot your network? Which can help you to determine if the latency is within the acceptable range. Did you recently install any backup software or have any scheduled online backups? 

You can also use our troubleshoot and resolve tool to fix your internet issues. 

Let us know if this information helps or if you still need assistance. We appreciate your patience!


Happy to Assist!

Jennifer, AT&T Community Specialist

3 Messages

7 months ago

@RhodesMan Im connected using ethernet. Tested again.

traceroute to (, 30 hops max, 38 byte packets
 1 (  2.834 ms  1.197 ms  1.817 ms
 2 (  2.940 ms  0.926 ms  2.845 ms
 3 (  3.484 ms  3.948 ms  1.799 ms
 4 (  3.965 ms  4.151 ms  5.795 ms
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3 Messages

7 months ago

@ATTHelp I am using Ethernet. I’ve followed all steps from link you provided but still the same latency. I have used smart home manager as well. Same result. 2 of my friends are having the same issue. They have ATT fiber and same thing happened to them. It happened 3 days ago for them as well. We all live in Los Angeles area. I grabbed IP that the game is connecting to. Same results. I don't know if traffic for that IP is getting redirected. Must have changed routing for my node.

Community Support


231.3K Messages

7 months ago

Let's help get you back to playing online games, @ljmbriones.


We recommend that you reboot the router. Rebooting the router should clear the error logs that are stored in the router. Here is how you do that:
Located on the back on the modem is a red reset button. Press and hold the button for 10 seconds.

  • The lights on the modem will go dim and then blink for a few minutes. 
  • You will see a solid green connection light. 

You can find the steps above and more by using our forums article entitled: Internet Quick Fixes - AT&T Internet Troubleshooting.


Lastly, both of your consoles have what is called NAT or Network Address Translation. That means the information that is being sent to and from the console could be routing in the wrong direction.


What you may want to do is check your NAT status on your console. Your can contact your consoles support team, if you do not know how to perform that test. 


Please check out what other users have experienced and their resolutions by using our Gaming Forums/Community Clubhouse channel. 


Please let us know if this information was helpful to you. 


Sara, AT&T Community Forum Specialist.


1 Message

3 months ago

Experiencing a significant increase in latency while playing games can be frustrating. Several factors could contribute to higher latency, and here are some steps you can take to troubleshoot and potentially improve your gaming experience:

1. Check Your Internet Connection:
   - Run a speed test to check your internet connection's upload and download speeds. High latency can be related to a slow or unstable internet connection.

2. Wired Connection:
   - If you are using Wi-Fi, try switching to a wired Ethernet connection. Wired connections are generally more stable and have lower latency compared to wireless connections.

3. Close Background Applications:
   - Ensure that no other applications or devices are using a significant portion of your internet bandwidth. This includes streaming services, downloads, or other devices connected to the same network.

4. Restart Your Router:
   - Power cycle your router by turning it off, waiting for a minute, and then turning it back on. This can help refresh the connection and resolve issues.

5. ISP Issues:
   - Contact your Internet Service Provider (ISP) to inquire about any service outages or known issues in your area. They can provide information on whether there are network problems affecting your connection.

6. Use Gaming Mode on Router:
   - Some routers have a gaming mode or Quality of Service (QoS) settings that prioritize gaming traffic. Check your router settings to see if these options are available.

7. VPN and Proxies:
   - If you are using a VPN or proxy, try disabling it, as these can introduce additional latency.

8. Check Server Locations:
   - Ensure that the game servers you are connecting to are geographically close. Connecting to distant servers can result in higher latency.

9. Update Graphics Drivers:
   - Ensure that your graphics card drivers are up to date. Outdated drivers can sometimes cause performance issues.

10. Check for Background Downloads/Updates:
    - Make sure that no background downloads or updates are occurring on your system, as they can consume bandwidth and increase latency.

11. Game Settings:
    - Check the in-game settings for any options related to network optimization. Some games have specific settings to improve online performance.

If the issue persists after trying these steps, it's recommended to contact your ISP for further assistance. Additionally, you may want to reach out to the game's support or community forums to check if there are known issues or specific recommendations for optimizing the game's performance.


ACE - Professor


5.4K Messages

3 months ago

Start your own thread.  All details including location. 

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