Fiber Modem restarting itself daily.

Hey @cuttingboard, we are here to help get your gateway back up and running,

We recommend that you try plugging your gateway into an outlet because the surge protector can cause resets, loss of service and slow speeds.

Let us know if this helps, for any further assistance, kindly get back to us.

JennnieW, AT&T Community Specialist.

Hi @ATTHelp -- I believe someone else pointed out that in your setup instructions it is recommended to actually plug it INTO a surge protector? -- Taking your advice though, I will plug it directly into the wall and respond in 1-2 days if a reset occurs again.

Thanks.

Hey @cuttingboard, 

Thank you for responding, please let us know how it goes and keep us posted. 

For any further assistance, we are here to help.

JennnieW, AT&T Community Specialist.

Hi @ATTHelp -- This problem is still persisting even though I have been plugged directly into the wall now for 3+ days.

Can someone please help assist? This is terribly annoying having to reboot all of my devices every single day.

Hi @cuttingboard,

Thanks for reaching out on the AT&T Community Forums! We hear you, let's team up and, change this experience for you.

Please answer a few questions for us so we can see what we can do to get this problem fixed for you.

• What color are the gateway status lights when this occurs?
• Have you tried resetting your router?
• Get help with sporadic internet
• Restart your Wi-Fi gateway or modem

Let's get to the bottom of your internet equipment restarting.

Along with that, please check the lights on your gateway to see if you see any red or flashing lights. This can point to an issue with the gateway itself. 

In the above mentioned link, you can select your gateway from the drop-down menu to find out what each light means for your respective model.

Please let us know this information so that we can assist further!

Happy to assist!

Jennifer, AT&T Community Specialist. 

1. The lights are always white. Even when the modem does its daily reset, they are always white. 
2. I have reset the modem manually numerous times and it does not help.

Hi @cuttingboard,

We understand your concern about the modem. We’ll be delighted to help!

Due to the nature of concern. We'd need to move this conversation into a DM.

Look out for notification towards the top right corner of your page next to the bell icon.

Looking forward to talking to you.

David, AT&T Forum Specialist