Contributor
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1 Message
Fiber keeps going in and out
I installed fiber two weeks ago because it was supposed to be smooth sailing for streaming video and the internet. It looses connection with Hulu and netflix ever 15 seconds I have had my 30 minute show last an hour between the fiber dropping and going back online. I need this fixed it is ridiculous
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Hi @Laurac123,
I am so sorry about the issues with your internet service, but I will be glad to help. When your internet drops, do you lose connection on all your devices? Are you connected wired or wireless? If wireless, try testing hard wired. Look on your gateway to see what the lights are doing when your service goes out. The main ones to concentrate on are the power, broadband, and service lights. Let us know how it goes. In the meantime, when your services do go down, try running our Troubleshoot & Resolve tool to identify and possibly fix the issue.
David, AT&T Community Specialist
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Hopeo71
Tutor
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6 Messages
5 years ago
I too have the problem with WiFi dropping. We have wireless 1000 speed and even two ATT extenders. It drops when I’m streaming and even on my iPad or my Children’s ps4. I’ve had a technician come out twice and again next week. I’m over this and if it’s not corrected AT&T better let me out of the contract. Not fair for me to be paying for a service that doesn’t work.
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JayhawkFan2013
Tutor
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2 Messages
5 years ago
Were you able to get a resolve to this? I just had my internet set up on 2/11 and here I am on 2/15 and I have restarted/reset my modem/router 5 times today! My internet drops every 15 minutes. This is insane. On top of that, AT&T is the only provider to my complex. May have to cancel fiber and go to regular internet? Not sure what the solve is here.
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Hopeo71
Tutor
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6 Messages
5 years ago
Technician came out yesterday and installed a new optical terminal (the white box) and a new modem. When he got there it showed on his quality check that we had interference with our airtie extenders. Everything worked well yesterday, but today we have been disconnected a few times while streaming with our fire tv. Talked to the tech and I'm thinking about using my own modem/router. I don't think the modem att provides has good extension.
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Timsworld
Contributor
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1 Message
5 years ago
Hey customer care, how about a little care? This a real problem. I just had my service upgraded and installed on Saturday. Everyday since then we have this issue where the internet blinks on and off for periods of time. Then it works fine for a while then does it again. The tech said the location was fine. We have no landline so no phone lines or cordless phone. It is all wireless. What is going on? Let's get some answers.
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Asoutherland
Contributor
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1 Message
5 years ago
Did you guys get your att fiber disconnect issues fixed. I just got it installed a couple days ago and already having it drop. Plus I can’t talk to a love body at att. I wished I reviewed this forum before I switched from Spectrum. If I don’t get this problem fixed soon I will go back to spectrum even if it slower.
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Leo1993
New Member
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3 Messages
4 years ago
hello i just had this problem fixed. its the little thing they put on the wall.. ONT? the guy that came over said the firmware was fed up. they need to replace that.
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nelsok06
New Member
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9 Messages
4 years ago
1. Head over to http://192.168.1.254/cgi-bin/home.ha
2. Go to Home Network -> Wifi (it may ask you for your password this is the one on blk & wht sticker not yellow)
3. Click Advanced Options after some description text near the top
4. Change the 2.4GHz name by adding -2.4G
5. Save
6. You will have to reconnect any devices that only use 2.4GHz to the new name with -2.4G added to it but password will still be the same.
And then you guys should be good to go. After i split the bands I have never had a disconnect again. Cheers!
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jonathangatlin
New Member
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1 Message
3 years ago
This is happening to me, what is the fix? It is happening on my ethernet connection as well.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
We'd be happy to look into this for you, @jonathangatlin.
David asked the original poster some additional questions and offered some suggestions on how to resolve the signal loss.
Give it a try and let us know how it went.
We'll be awaiting for your reply.
Aminah, AT&T Community Specialist
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