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ecosse's profile

Contributor

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19 Messages

Friday, August 19th, 2022 5:52 PM

Fiber Internet - Intermittent WiFi dropping

For a few weeks now the WiFi seems to just stop and then seems to come back on line again. I have some fixed devices in our home that are wired and not WiFi connected, these do not seem to have any problem, just the WiFi connections. Also, I have four At&T airtag extenders and coverage has always been good. I wonder if I need the router replaced, it was replaced just about one year ago.

ACE - Guru

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9.9K Messages

2 years ago

Are the devices with the issue connected to the main gateway when these drops happen, or to one of the AirTies extenders?

If the latter it sure sounds like maybe the AirTies are the issue.  Are these older ones you purchased or are these newer ones that AT&T charges a monthly fee?  I've noticed a number of posts here about the older ones starting to get flaky.

Four extenders is a lot.  How large is your home, multiple floors, etc?  I ask because another possibility is that when you see the drops the wifi devices may be switching sources between an AirTie and the gateway or even to another AirTie if you've got too many or too close together. 

Contributor

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19 Messages

1 year ago

Thanks, I wrongly stated that I have four AirTies it's actually three. They are the older ones that I purchased and each of the three are hard wired. I think just one of them direct from the modem the others through an Ethernet bridge. Our Alexa has frequently being disconnecting and connecting again. I see the WiFi drops as my iPhone freezes up but works immediately when I turn the WiFi off and it connects via cellular. I have a new BGW210-700,  one 4920 AirTie and two 4921 AirTies. I have 1Gb Fiber that tests consistently good using the SmartHome app. I even replaced the Ethernet Bridge even though I did not believe the problem lay there.

The connections to the AirTies can vary a lot, sometime no connections to one of them and six devices connected to another. It is not stable but I always thought that this is just how it works with each device finding the best WiFi it can connect to at a given moment in time. I also have RING devices and Chime devices so I should have the best network you can get but I see the same issue as described here with WiFi just stopping several times each day, I would say it is getting to be more of a problem now. I have thought about investing in equipment to create a mesh network but if my problem stems from the BGW210-700 then I would be wasting money. Our home is two levels and maybe 2700 sq ft. As I have Ethernet wired through the house it's just the WiFi connected devices that are impacted. (garage, Alexa, RING and when iPhones are used and connected to the home WiFi)

Thanks, I appreciate having access to this forum.

ACE - Guru

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9.9K Messages

1 year ago

Just given the amount of issues we've seen here with the older AirTies I'm pretty confident that you could replace them with a mesh system and eliminate the problems.  They seem to have a shorter lifespan than one would expect and they start doing goofy things like what you describe.

Contributor

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19 Messages

1 year ago

Thanks tonydi, I used the link for the BGW210-700 instructions to set up the mesh, disable WiFi on the BGW210-700 and install my new Tenda Nova MW12 (3-pack).

The WiFi already seems more solid and responsive as compared to what we had been experiencing before.

Knowing what I know now, I may have tried setting up a mesh using the AT&T AirTies that I already had as I had all three of them wired to Ethernet. However, no going back now.

I set the new WiFi with the same SSID and P/W as I had before. However, I still had to reconnect all my devices to the new network. I failed to set the SSID name to what it was before as I omitted the '5G' at the and of the ATT*Xxx*x*x** 5G

I also was messing with the app and manged to delete the content so had to start again. When you power down the primary node you have to set the desired SSID and P/W again. This is not ideal if you have frequent power glitches to have to go through all this again.

The Tenda App could be better it does not let you identify the devices other than the choices offered i.e. my computer, wife's printer, son's game console etc.

I also would like to see the WiFi speed but the Tenda app does not have a speed test.

I am very happy with the new mesh network so I will leave well enough alone for now and see how it goes in the coming days and weeks.

ACE - Guru

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9.9K Messages

1 year ago

I'd never heard of that brand.  Agreed, what a pain if you have to set things up after a power outage.  That doesn't seem right, but again, no experience so I don't know if that's a bug or just how things are.

I suggest getting the Ookla Speedtest app (Windows, IOS, Android, MacOS), that's the most reliable tool for checking speed.

Hope it works out for you!

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