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T

New Member

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1 Message

Monday, December 7th, 2020 8:32 PM

fiber gateway disconnects from internet

Intermittently our AT&T Fiber gateway, BGW320-500, disconnects from the internet then intermittently reconnects until the gateway is rebooted. Is this a bad Gateway? is there any easy solution?

dave006

Scholar

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3.6K Messages

2 years ago

Only thing we can suggest is to run the diagnostics on your gateway using the web UI at http://192.168.1.254 or call 1-800-288-2020 and let the self-tests run to see if there is a problem with your gateway and have a replacement gateway sent to you.

Dave

julerobb1

New Member

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106 Messages

2 years ago

As the techs in my area say
"Its likely low or high light levels, bent fiber cable, or a bad gateway, possibly the connectors needing cleaning."

I'd set up a tech visit to be honest with you, because sadly that's about the only way to get much of anything resolved with att.

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