Fiber broadband/internet goes down when temperatures are below 30
It’s very frustrating that the broadband will just go down as soon as temperatures go down 30F in Nashville, TN. I work from home and it affects badly.
Talking or chatting with customer care is absolutely useless as they do the same repeated stuff of rebooting the gateway.
The worst thing is that they aren’t able to send a technician asap but just say that they can send one on a later date with the caveat that he or she may charge me based on fixes.
I used to have xfinity and never had such issues with internet in cold weather.