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E

New Member

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3 Messages

Thu, Jan 20, 2022 3:39 PM

Fiber Box

The internet is working but the red alarm light is on the fiber box. What does this mean I should do? I have unplugged it tice but the red light still lights.

Accepted Solution

Official Solution

dave006

Scholar

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2.8K Messages

4分前

The internet is working but the red alarm light is on the fiber box. What does this mean I should do? I have unplugged it tice but the red light still lights.

The Red alarm light indicates a low light (laser) signal. It may continue to work in it's current state but you should call 1-800-288-2020 to have a tech visit scheduled to repair the issue.

The CSR will walk you through several steps but if a restart of your "fiber box" which is called an ONT. Any fix will require a tech visit and all you should do to the ONT is power cycle it as there are no customer serviceable parts inside.


Dave

ATTHelp

Community Support

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189.7K Messages

4分前

We're here to help with your fiber box, @eberd2020!
 
Let’s meet in a Direct Message regarding the ref light on your fiber box. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)
 
CalebP, AT&T Community 
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