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BigRedSean's profile

4 Messages

Friday, March 29th, 2024 1:33 AM

Download / Upload speeds no longer match

Running / paying for AT&T 1G Fiber through the BGW320-505 modem / router. 

So, I've know about this issue for about a week now.  Found out when trying to upload a large video file and that was taking FOREVER.  Scoured the internet for solutions, tried a bunch and nothing helps, but I do see that it is, apparently, not uncommon.

Have swapped cables, reset to factory settings, tried with my laptop, tried all the ports on the modem and unplugged and re-plugged the incoming connections.  All of this to no avail.  As you can see in the included image, I am not even getting 10% of the upload speed I should be getting. 

 

At this point, barring any magical solution given here, I think the next step is to have AT&T ship me a new box and hope that fixes things.

Thoughts?

Scholar

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3.9K Messages

2 months ago

Try a speed test from you BGW320-505. You will need the Access password from the label on the back of the BGW320. This will indicate if the issue is your BGW320 or within your own LAN or on the WAN side.

Here is the default link: http://192.168.1.254/cgi-bin/speed.ha

Just select the Speed test tab on the light blue bar. Post your results here.

Dave

4 Messages

2 months ago

Test servers are apparently wonky right now, but here are the results the other night.  Speed from AT&T in and back out is fine, but out from modem to computer seems bad.

(edited)

Scholar

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3.9K Messages

2 months ago

If you have the AT&T SHM (Smart Home Manager) smartphone app you can test your connection and run tests and open a trouble ticket. The next option is to call 1-800-288-2020 and talk to a Customer Service Rep and they can test your BGW320 and then send you a replacement BGW320 if their tests show an Issue.

Dave

4 Messages

2 months ago

I'm assuming that things will be running okay by their tests to and from them to the modem.  Can they test from the modem out to my side, or will they just give me some (Edited per community guidelines) about its not their problem?

(edited)

Community Support

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232.1K Messages

2 months ago

Hi @BigRedSean

 

Thank you for reaching out to us. 

 

Hope you're doing well.

 

We understand that you're facing issue with the internet speed. We hear you and are happy to assist you.

 

We recommend that you try optimizing your internet connection, this will help boost your internet speed.

 

You can also prioritize one of the connected device. For the steps please visit out article about use Smart Home Manager to control your devices.

 

Please let us know the below details to help you better:

  1. What is your AT&T Internet plan?
  2. How many devices are connected?
  3. In which device you're facing this issue?

Let us know how it goes!

For further assistance we're here to assist you.

 

Thank you for contacting AT&T Community Forums!

Emma, AT&T Community Specialist.

4 Messages

2 months ago

Connection has been optimized repeatedly.  Connected PC has ben prioritized since day one.

This is a recent issue with the speed.

1.  1G fiber

2.  1 connected desktop PC plus a separate router to provide only wi-fi upstairs.

3.  The connected PC, the separate router, and anything used to check wired connection.

Community Support

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232.1K Messages

2 months ago

Hi BigRedSean! Thank you for reaching out to us.

We hear you, and happy to assist you.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our
Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you,

Rob, AT&T Community specialist

 

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