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jgranberry1's profile

Tutor

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8 Messages

Wednesday, June 13th, 2018 4:31 PM

Download speed drop off with Arris BGW210-700>third party router>PC with wired connection

I had AT&T Fiber installed recently.  I have the Arris BGW210-700 and am using a third party router (Netgear XR500) behind the gateway, which is connected to Port 1 via a Cat6 cable.  The speed test I just ran within the gateway interface yielded 969/949 mbps of download and upload speeds.  However, when I run a speed test on my PC, that is connected via a Cat6 cable to my router, I get 380/942 mbps of download and upload speed.  I get a similar result when I run a speedtest within the router interface.  So the upload speed received from the gateway is full speed but there is a large dropoff in the download speed.  Any idea why this is the case?  Below are the settings I have.

 

These are the changes I made to the gateway settings at setup:

  • Firewall Tab
    • Packet Filter - Disabled Packet Filtering
    • IP Passthrough:
      • Allocation Mode - Passthrough
      • Passthrough Mode - DHCPS-fixed
      • Passthrough Fixed MAC Address - Selected my router's MAC address
    • Firewall Advanced - set everything to "Off"
  • Home Network Tab
    • Configure
      • Set Ethernet on Port 1 to "1G full duplex"
    • IPv6
      • Set IPv6 to "Off"
    • Wi-Fi
      • Set Wi-Fi Operation to "Off" for both 2.4 GHz Radio and 5 GHz Radio

I also changed the DNS in the router interface to use Google DNS of 8.8.8.8 and 8.8.4.4.

Tutor

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8 Messages

6 years ago

Anyone?

Contributor

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1 Message

6 years ago

I'm having the same problem and have not yet found a solution – did you have any luck figuring this out? 

Tutor

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3 Messages

6 years ago

Same problem with Netgear R6700v2. I need help 

Att fiber 1000 mbit plan

Tutor

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8 Messages

6 years ago

I never figured it out.  No one ever responded on here.

Contributor

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1 Message

6 years ago

Same issue for me

ACE - Professor

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5.6K Messages

6 years ago

Tagging   @ATTChrisZ

There are similar posts to this for which root cause is yet to be given. Assume @jgranberry1 is using Ookla to test against best available server. 

The failing scenario where the PC is connected directly to RG is the one that needs to be sorted out first. 

In this example, has the PC been proven to hit 1Gbps on some other connection for download?  

Tutor

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8 Messages

6 years ago

I tested it using a variety of speed tests, including Ookla and AT&T.  Not sure I've ever gotten a 1GB download result on this PC, but it's a fairly new laptop from my employer.  

 

As I stated in my OP, I was also getting similar speedtest results with my router (not through a PC or any other device).  I can run a speedtest in the router interface that would measure the wired speed directly from the modem to the router.  Consistently receive max download speed of ~500 Mbps, but usually between 300-400.  Upload speed will always be ~950 Mbps.

 

A technician came out a few weeks ago and couldn't fix it.  Said he was elevating it but still haven't heard anything.  He did swap out my gateway from the BGW to the Pace, but same result.

Contributor

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1 Message

6 years ago

I to have the same issue. I have a precision 5520. It has 32Gb ram, intel core i7-7820HQ running on Windows 10. Manufacture date was Feb 2018. I have successfully tested on my State Farm Corporate internet and gotten the full 1g as well as on my brother's down in Florida and it pulled 1050 Mbps. However in my apt where we have service it doesn't work. This is in Tupelo, MS. The tech actually told me that the service is too new and they have no idea how to fix it. They also said that its only the 1g service that has this issue. We were instructed to switch to the 300Mbps service and it would fix it. This isn't the case. IT STILL BUFFERS. They said it was my firestick causing the issues but it does it on my laptop as well. Sling, Netflix, etc.  

Contributor

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1 Message

6 years ago

Has anyone figure this out I have a TP-Link Tl-R600VPN gigabit router and only getting 50% or less of my 1000MBPS but if I bypass it and plug directly into my AT&T modem I get full speeds.

Employee

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52 Messages

6 years ago

I recommend not using a separate router as the guts of the at&t ones are really good. Any extra connections between you and the at&t gateway cause a slow down as it has to reprocess the same information. The at&t is a router and performs very well. It's what I use in my home and what I advised other customers when I went on trouble tickets back when I was a uverse tech. 

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