Downgraded and forced to return BGW-320 for 210
I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was to save some $. Now they expect me to swap and reschedule a tech to re-install the on-wall ONT that was removed when I got the BGW-320.
Is this normal?