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We're sorry to read of trouble with your connection. Check out this thread on Troubleshoot your Router and Wi-Fi and try going through some of the tips on connection to resolve this issue. Depending on the whether its a flashing red or solid red light, you might want to either Restart or Factory Reset your device. You can go to this thread that goes over How to Restart and Factory Reset your Gateway. Let us know if you have any questions.
I have factory reset the modem, network box and EVERY box from ATT. My phone, tv and tablets and laptop keep disconnecting from the network at least 2 times a day. Still.
Very nice AT&T tech came today and said everything looks ok in the house because just 3 weeks ago a tech replaced the DVR and Modem. Wi-Fi box is at least 4ft from anything. So he went up to the main box on the street and changed the card he said. So now we will finally see if this fixes the, "LOSING NETWORK PROBLEM". I'll keep ya'll updated and let ya know.
ATTHelp
Community Support
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224.8K Messages
7 years ago
Hello @trucked1,
We're sorry to read of trouble with your connection. Check out this thread on Troubleshoot your Router and Wi-Fi and try going through some of the tips on connection to resolve this issue. Depending on the whether its a flashing red or solid red light, you might want to either Restart or Factory Reset your device. You can go to this thread that goes over How to Restart and Factory Reset your Gateway. Let us know if you have any questions.
-ATTU-verseCare
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trucked1
Tutor
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6 Messages
7 years ago
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ATTHelp
Community Support
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224.8K Messages
7 years ago
Hey @trucked1,
We have sent you a private message and look forward to working with you to get this sorted.
ATTU-verseCare
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Ichbingerard
Mentor
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50 Messages
7 years ago
Since this is a fiber thread my guess would be poor light levels at the ONT.
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trucked1
Tutor
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6 Messages
7 years ago
Very nice AT&T tech came today and said everything looks ok in the house because just 3 weeks ago a tech replaced the DVR and Modem. Wi-Fi box is at least 4ft from anything. So he went up to the main box on the street and changed the card he said. So now we will finally see if this fixes the, "LOSING NETWORK PROBLEM". I'll keep ya'll updated and let ya know.
Thanks for being so efficient and timely for me.
Steve & Doris Low
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