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Monday, January 13th, 2020 8:44 PM

Disappointed in Dallas (Internet 1000 Falls Way Short)

"Speeds vary. Download max typically 940Mbps. Not guaranteed." This, AT&T got right...except for the "typically" part. I am connected via ethernet and have not been close to what has been advertised. I get it - speeds can vary, but to be wired in and get around 100 Mbps (Speakeasy test) or around 300 Mbps (AT&T's proprietary tool...interestingly, it always shows faster) is bad. I have yet to call AT&T support, but I just wanted to share this quick note with the other disappointed 1000-ers that are out there. Seems to be a common theme.

Employee

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237 Messages

4 years ago

there are 2 places that you can run a speed test and can help you understand whats happening.

1st is Smart Home Manager app that will show you the speed you get in your Gateway independent from how many devices or type of connection in your house. If speed is bad (below 950Mbps) from this tool something is wrong with you fiber and a tech needs to come

2nd is speedtest.net (not att tool) that will show you the speed on individual devices and will vary on type of connection, device capability and bandwidth utilization. Theoretically a PC with gigabit network card, connected directly to the gateway through a CAT6 cable, and its the only device connected to you network should give you speed above 900Mbps. As you see when it comes to getting high speed everything counts

The benefit of having internet 1000 is not to get 1000Mbps on individual device but to have a high speed (above 300Mbps) in individual devices if you have many devices connected in you house at the same time.

(edited)

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