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Senlis's profile

New Member


1 Message

Thursday, September 15th, 2022 2:47 PM

Disable remote access to network

I have just finished hooking up my router to the BGW320-500 gateway, enabled passthrough, and disabled wifi on the BGW320-500.  The last step I would like to take setting up the network is to disable as much remote access/admin as I can.  I believe that doing so improves security as it reduces the attack surface of the network.

The remote access I am specifically referring to is when I open the Smart Home Monitor app and can access settings for the gateway, even if I am on LTE.  I would like to only access the gateway when on the LAN.

Is there a way to disable all remote access?  Thank you for your time.

Accepted Solution

Official Solution

Community Support


232.8K Messages

2 years ago

We're happy to help clear this up, @Senlis!


Disabling remote access with Smart Home Manager as you have requested is not possible. The only option available would be to configure IP Passthrough and install a third party router, which we see that you have done already.


Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!


Lacey, AT&T Community Specialist 


1 Message

7 months ago

This should be a feature. There is no reason I should have my house LAN wifi name and password accessable from the Internet if I don't want it. I don't want the smart home monitor app. I don't want your network manager features. This is a huge security hole if someone gets into my ATT account that they could enable the gateway wifi without my knowledge and get on my LAN.

The fact that this is automatic enabled, and not an option to disable is insane. 

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