Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get superfast AT&T Fiber internet
O

New Member

 • 

1 Message

Tuesday, February 9th, 2021 12:58 AM

device access code on router is incorrect

I'm trying to change the firewall settings on my BGW320-505 router and it says the access code is incorrect. I tried clicking forgot code and when I typed in the default code on the back of the router it once again said it wasn't correct. I am 100% sure I'm typing it in correctly with no mistakes in capitalization. I don't know what to do other than call AT&T to get a replacement which I really don't want to do, what other options do I have?

Scholar

 • 

4.2K Messages

3 years ago

Try a factory reset.

Press and Hold the reset button on the back of the BGW320 for 10 seconds or longer for the Gateway to completely reset to the default configuration.

Dave

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.