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S

New Member

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10 Messages

Thu, Jul 23, 2020 1:20 PM

Defective wireless router?

Even after the system (and a tech visit) verified that the modem was receiving a strong signal from my fiber, my wireless signal still drops frequently throughout the day (twice yesterday afternoon, already once this morning). In a household with 2 teachers working online and holding class over Zoom, this is a HUGE problem (and one we never experienced using Comcast with our own wireless router and modem). How do I go about replacing/swapping out my modem/wireless router for a new one? This is terrible.

Constructive

Employee

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28.6K Messages

2年前

you can disable the wireless in the at&t modem and use your own wireless router behind the at&t modem, i would suggest you hard-wire if that's not possible Ethernet over power is another option.

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