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New Member

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2 Messages

Wed, Feb 19, 2020 1:02 AM

Cut wire

Woke up this morning to no internet, I see the power is in the box , the box is connected to my modem via Ethernet but there is a 3rd wire which appears cut, what is this wire?

Responses

Accepted Solution

Official Solution

my thoughts

Employee

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14.4K Messages

a month ago

The fiber line ... comes from the outside to provide the light source for the ONT (white box)...

with no light source expect the ALARM light is RED and NO PON light

Need to call 800.288.2020 to schedule a tech dispatch to repair the line.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

thanks

SuperMario87

Employee

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236 Messages

a month ago

That is the fiber connection wire and unless you are a fiber technician you will need someone there to splice the fiber again.​

I curious, how did it get cut overnight inside of your house?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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