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cynthia1390's profile

New Member

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1 Message

Thursday, February 10th, 2022 12:48 AM

Cut fiber cable around house

Hello

Can you assist me in figuring out how we can repair a cut fiber optic cable.  We accidentally cut it when planting I thought the fiber cable was dug deeper than where it actually was. 

Thanks in advance! 

ACE - Professor

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5.8K Messages

2 years ago

Call att at 1-800-288-2020. Schedule a repair appointment. 

Former Employee

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22.2K Messages

2 years ago

Fiber drop would not be repaired as could be done with copper drop.... tech will need to replace the drop creating a new burial request.

Generally billable charge, you did not call 811 before digging?

Expert

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19.3K Messages

2 years ago

If they try to bill you for cutting it. Quote them the NEC code 830.47 minimum depth 18 inches below grade for direct buried broadband/communications cables. None of them follow this. As stated above though you should have called the call before digging number. 

ACE - Expert

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34.9K Messages

2 years ago

Of course if he called 811, and they marked the location, he still could have assumed he was safe to the standard 18 inch depth.  He would have been wrong...

Expert

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19.3K Messages

2 years ago

I think the contractors read it as 1.8 inches.

(edited)

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