
New Member
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1 Message
Cut fiber cable around house
Hello
Can you assist me in figuring out how we can repair a cut fiber optic cable. We accidentally cut it when planting I thought the fiber cable was dug deeper than where it actually was.
Thanks in advance!
browndk26
ACE - Professor
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5.4K Messages
2 years ago
Call att at 1-800-288-2020. Schedule a repair appointment.
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my thoughts
Former Employee
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21.1K Messages
2 years ago
Fiber drop would not be repaired as could be done with copper drop.... tech will need to replace the drop creating a new burial request.
Generally billable charge, you did not call 811 before digging?
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spoom2
Expert
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18.4K Messages
2 years ago
If they try to bill you for cutting it. Quote them the NEC code 830.47 minimum depth 18 inches below grade for direct buried broadband/communications cables. None of them follow this. As stated above though you should have called the call before digging number.
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JefferMC
ACE - Expert
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33.2K Messages
2 years ago
Of course if he called 811, and they marked the location, he still could have assumed he was safe to the standard 18 inch depth. He would have been wrong...
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spoom2
Expert
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18.4K Messages
2 years ago
I think the contractors read it as 1.8 inches.
(edited)
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