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Highjean's profile

Contributor

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2 Messages

Thursday, December 28th, 2017 12:40 AM

Constant buffering on my Samsung 55" Ultra4k TV

I have U300 TV and Internet 100. My Samsung TV constantly buffers, and I cannot watch anything on any of my apps. I cannot even listen to Sirius without constant buffering. In addition, my Samsung S6 cell phone will mot stay connected via Wi-Fi. Sometimes if I restart it connects, but other times I get the authentication error message. My cell has no connectivity issues on any other Wi-Fi. My TV has had this same issue since it was connected to AT&T. My tech suggested restarting the system, which I have done twice, with no result. I read a couple of blogs and have changed my DNS setting to 8.8.8.8 and 4.2.2.1, with no result. I am paying for a service I have never had with my TV and am beyond frustrated. I had ZERO problems with Xfinity, but bought a house in a subdivision that has not contracted with them. Someone PLEASE have a solution for me.

Community Support

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229.4K Messages

6 years ago

Sorry to hear of the trouble you are having with buffering. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message, please include your account number and the phone number that is on the account.

-BrandonP, AT&T Community Specialist

Contributor

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2 Messages

6 years ago

An update to my 27 Dec post:

I received the reply from AT&T customer support to send them a private message detailing the issues I am having and that they would help me.  I did send them a reply about 2 weeks ago and.....crickets.  No response. 

 

I was on the AT&T site Sunday (14 Jan) in a chat with a couple of customer service folks and one of them said that he had scheduled a technician to call me the following day at 7:30 PM (I was out of the state during the chat and would be home on the 15th).  I did not receive a call and now am beginning to wonder at my choice of AT&T.  If this is representative of their customer support, then perhaps I should be looking elsewhere for a new cable/internet provider.

 

 

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