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krabkin

Teacher

 • 

20 Messages

Mon, Jun 19, 2017 6:04 PM

Consistently need to reboot my AT&T Gateway to restore Internet connectivity (wired)

I've had my internet for about a month and keep having the internet go out on my Fiber service. The good news is that a simple reboot appears to fix the issue (or at least has the last 6 times), but since this is happening frequently I figured I would ask to see if there is anything I can do to change settings to prevent this from happening.

 

A little about my setup:

  • Wireless disabled on the AT&T Router
  • IP6 disabled
  • 1 computers and 3 eeros plugged into router via wired connection
  • All Eeros operating in pass through mode
  • This is my second AT&T router and still having the issue, AT&T sent a replacement last week

When the internet goes out it hits my wired computer and devices on wireless at the same time. My computer can't even seem to access the routers IP address at 192.x.x.x

 

Please let me know any advice or ideas. Happy to provide additional information too.

 

Responses

ApexRon

Professor

 • 

2.2K Messages

3 years ago

@krabkin

Here are three recommendations:

  1. Disable IPv6 on your AT&T provided router/gateway - IPv6 is enabled by default and can cause a slow network and other communication issues
  2. Change the Ethernet port configuration for each port on your AT&T provided router/gateway from Auto-detect to 100BaseT/Full Duplex - This will eliminate auto-negotiation incompatibilities
  3. Google DNS (8.8.8.8 and 8.8.4.4) on your devices but retain DHCP

Your symptom could be the result of using DMZ on your AT&T provided router/gateway. Are you using DMZ?

_____________________________________________________
krabkin

Teacher

 • 

20 Messages

3 years ago

Updated the Ethernet ports as described in #2.

 

How to Implement #3?

 

Is it worth assigning fixed IP addresses to the APs on the network?

ApexRon

Professor

 • 

2.2K Messages

3 years ago


@krabkin wrote:

How to Implement #3? That would be implemented on your individual devices and not as important as the first two, so you could skip for now to try another time.

 

Is it worth assigning fixed IP addresses to the APs on the network? Using DHCP for an AP will result in renegotiation for its IP address every 24 hours or sooner which could disrupt other data. Most don't even notice.


 

_____________________________________________________
krabkin

Teacher

 • 

20 Messages

3 years ago

Thank you. Ip6 is disabled unless there are multiple places to deactivate.

Wireless APs and ATT are not using DMZ.

Will try the duplex setting. Any other ideas to try too?
krabkin

Teacher

 • 

20 Messages

3 years ago

Thank you. Ip6 is disabled unless there are multiple places to deactivate.

Wireless APs and ATT are not using DMZ.

Will try the duplex setting. Any other ideas to try too?
krabkin

Teacher

 • 

20 Messages

3 years ago

Thank you. Ip6 is disabled unless there are multiple places to deactivate.

Wireless APs and ATT are not using DMZ.

Will try the duplex setting. Any other ideas to try too?
ApexRon

Professor

 • 

2.2K Messages

3 years ago

Those are the basics. Now we have to wait for your surfing experience.

_____________________________________________________
krabkin

Teacher

 • 

20 Messages

3 years ago

My speed has slowed down significantly over both wired and wireless because of this or something else. Any advice or logs I should post?

krabkin

Teacher

 • 

20 Messages

3 years ago

Logs attached:

 

TypeDate/TimeEvent DescriptionwarnJun 23 11:32:03
daemon: httpd[1337]: dsl_get_bondstats failed: Invalid argument
errJun 23 11:32:03
daemon: httpd[1337]: dsld_gbondstats_1 failure: 22, Invalid argument
errJun 23 11:32:03
daemon: dsld[1326]: DSLD_CMD_GBONDSTATS: DSL device not up
errJun 23 11:32:03
daemon: dsld[1326]: bcmdsl_get_priv_info fail: device:/dev/dsl0
errJun 23 11:32:03
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
errJun 23 11:32:03
daemon: dsld[1326]: bcmdsl_get_priv_info fail: device:/dev/dsl0
errJun 23 11:32:03
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
warnJun 23 11:31:45
daemon: httpd[1337]: dsl_get_bondstats failed: Invalid argument
errJun 23 11:31:45
daemon: httpd[1337]: dsld_gbondstats_1 failure: 22, Invalid argument
errJun 23 11:31:45
daemon: dsld[1326]: DSLD_CMD_GBONDSTATS: DSL device not up
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_priv_info fail: device:/dev/dsl0
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_priv_info fail: device:/dev/dsl0
errJun 23 11:31:45
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
warnJun 23 11:31:39
daemon: httpd[1337]: dsl_get_bondstats failed: Invalid argument
errJun 23 11:31:39
daemon: httpd[1337]: dsld_gbondstats_1 failure: 22, Invalid argument
errJun 23 11:31:39
daemon: dsld[1326]: DSLD_CMD_GBONDSTATS: DSL device not up
errJun 23 11:31:39
daemon: dsld[1326]: bcmdsl_get_priv_info fail: device:/dev/dsl0
errJun 23 11:31:39
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
errJun 23 11:31:39
daemon: dsld[1326]: bcmdsl_get_priv_info fail: device:/dev/dsl0
errJun 23 11:31:39
daemon: dsld[1326]: bcmdsl_get_mib() failed: rc: 9002, size: 30740, sizeof(adslMibInfo): 30740
warnJun 23 11:31:22
daemon: httpd[1337]: [xci_cmd_hpna_get_diags] hpna_get_diags_all failed, error Unknown error -1
errJun 23 11:31:22
daemon: httpd[1337]: [hpna_get_diags_all] no hpna stations found
errJun 23 11:31:22
daemon: httpd[1337]: tw_ulib_hpna_get_local_stats error reading hpna staion info
infoJun 23 11:29:02
daemon: mcpd: vzonead_carousel_start msp_recv_ip=6b815c59
infoJun 23 11:29:02
daemon: mcpd: carousel pbit=4 dscp=18 class=1
infoJun 23 11:29:02
daemon: mcpd: vzonead_carousel: 1608 fd=13 IP_ADD_MEMBERSHIP maddr=efc40001
infoJun 23 11:29:02
daemon: mcpd: vzonead_carousel_start 1567 caller=452 car_mcast=efc40001 car_port=31801
infoJun 23 11:29:02
daemon: mcpd: vzonead_carousel_stop 1506 car_mcast=efc40001 car_port=31801
infoJun 23 11:29:02
daemon: mcpd: vzonead_carousel: 446: Carousel timeout! No car packet for 600 secs. seg_cnt:0 prev_seg_cnt:0
errJun 23 11:27:52
daemon: dhcp6d[1312]: setsockopt(insock, IPV6_JOIN_GROUP): No such device
warnJun 23 11:27:52
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:27:52
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:27:52
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:27:52
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
warnJun 23 11:27:52
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:27:52
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:27:52
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:27:52
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
errJun 23 11:22:52
daemon: dhcp6d[1312]: setsockopt(insock, IPV6_JOIN_GROUP): No such device
warnJun 23 11:22:52
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:22:52
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:22:52
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:22:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
warnJun 23 11:22:51
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:22:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:22:51
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:22:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
infoJun 23 11:19:02
daemon: mcpd: vzonead_carousel_start msp_recv_ip=6b815c59
infoJun 23 11:19:02
daemon: mcpd: carousel pbit=4 dscp=18 class=1
infoJun 23 11:19:02
daemon: mcpd: vzonead_carousel: 1608 fd=13 IP_ADD_MEMBERSHIP maddr=efc40001
infoJun 23 11:19:02
daemon: mcpd: vzonead_carousel_start 1567 caller=452 car_mcast=efc40001 car_port=31801
infoJun 23 11:19:02
daemon: mcpd: vzonead_carousel_stop 1506 car_mcast=efc40001 car_port=31801
infoJun 23 11:19:02
daemon: mcpd: vzonead_carousel: 446: Carousel timeout! No car packet for 600 secs. seg_cnt:0 prev_seg_cnt:0
errJun 23 11:17:51
daemon: dhcp6d[1312]: setsockopt(insock, IPV6_JOIN_GROUP): No such device
warnJun 23 11:17:51
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:17:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:17:51
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:17:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
warnJun 23 11:17:51
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:17:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:17:51
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:17:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
errJun 23 11:12:54
daemon: dhcp6d[1312]: setsockopt(insock, IPV6_JOIN_GROUP): No such device
warnJun 23 11:12:54
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:12:54
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:12:54
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:12:54
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
warnJun 23 11:12:54
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:12:54
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:12:54
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:12:54
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
infoJun 23 11:09:01
daemon: mcpd: vzonead_carousel_start msp_recv_ip=6b815c59
infoJun 23 11:09:01
daemon: mcpd: carousel pbit=4 dscp=18 class=1
infoJun 23 11:09:01
daemon: mcpd: vzonead_carousel: 1608 fd=13 IP_ADD_MEMBERSHIP maddr=efc40001
infoJun 23 11:09:01
daemon: mcpd: vzonead_carousel_start 1567 caller=452 car_mcast=efc40001 car_port=31801
infoJun 23 11:09:01
daemon: mcpd: vzonead_carousel_stop 1506 car_mcast=efc40001 car_port=31801
infoJun 23 11:09:01
daemon: mcpd: vzonead_carousel: 446: Carousel timeout! No car packet for 600 secs. seg_cnt:0 prev_seg_cnt:0
errJun 23 11:07:54
daemon: dhcp6d[1312]: setsockopt(insock, IPV6_JOIN_GROUP): No such device
warnJun 23 11:07:53
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:07:53
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:07:53
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:07:53
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
warnJun 23 11:07:53
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:07:53
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:07:53
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:07:53
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
infoJun 23 11:03:26
daemon: mcpd: msp_timer 1759 MSP socket not created yet
errJun 23 11:02:51
daemon: dhcp6d[1312]: setsockopt(insock, IPV6_JOIN_GROUP): No such device
warnJun 23 11:02:51
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:02:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:02:51
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed
infoJun 23 11:02:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: Wireless unconfig: deviceid=9
warnJun 23 11:02:51
daemon: lmd[1343]: wireless unconfig: device 9, bring the link down failed: Address already in use
errJun 23 11:02:51
daemon: lmd[1343]: wifi_dev_qtn_unconfig: wifi_dev_qtn_set_interface failed.
errJun 23 11:02:51
daemon: lmd[1343]: wifi_dev_qtn_set_interface: qcsapi_interface_enable failed

krabkin

Teacher

 • 

20 Messages

3 years ago

Rebooting the router didn't help the speed sadly. Im getting 80 down and 62 up over wired

ApexRon

Professor

 • 

2.2K Messages

3 years ago

Logs provide excessive detail and not relevant at present time. What is needed would be screen captures from the Settings/Broadband/Status page.

_____________________________________________________
krabkin

Teacher

 • 

20 Messages

3 years ago

Here are the settings. Let me know if I put something I should not have

 

broadbandlink.pngdhcp.pngethernet.pngfirewall.pnginfohome.pngip6.png

ApexRon

Professor

 • 

2.2K Messages

3 years ago

Not what I asked for. I would like to see Settings/Broadband/Status. Here is the top part but I want all the information on this panel which means scrolling down and multiple captures:

Screen Shot 2017-06-23 at 6.07.28 PM.JPG

_____________________________________________________
krabkin

Teacher

 • 

20 Messages

3 years ago

Sorry. Misunderstood. Here is part 2

 

bbstatusp2.png

ApexRon

Professor

 • 

2.2K Messages

3 years ago

I have to apologize, I just realized that you are fiber, my bad. So if you don't mind, screen capture all the information from the Settings/LAN/Status page.

_____________________________________________________

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