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4 Messages
Can't open ports on pace 5268AC router
Hi. I'm trying to set up port forwarding so that I can use remote desktop to access my computer at work through a VPN. It seems that I cannot open the ports, regardless of setting them up in my router. I can see in my firewall status, that I do have port 3389 assigned to my static IP for my desktop. When I check my ports online, it shows the 3389 port is not open and the ports do not show on a netstat /a readout. I turned my AT&T connection off and connected with my Verizon mobile hotspot, and was able to connect without issue. So it seems the problem is most certainly with my router setup/AT&T account.
I found a help article that said to use the port forwarding tool to authorize port forwarding on my account. However, the link didn't work, so I wasn't able to do that.
Please help! I can't get chat help right now.
Transponder
Scholar
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465 Messages
4 years ago
Port 3389 needs to be forwarded on your computer at work, not on your home network. If you were trying to access your HOME computer from work, then you would need to forward 3389 to the computer on your home network that you want to access but from what you say you're trying to access your work computer so forwarding needs to be on the work network.
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