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wcahvet's profile

3 Messages

Monday, September 18th, 2023 5:13 PM

Business Internet Wireless Backup - CDS-9010 stops working even though Fiber is fine

I have Business Fiber and recently ordered the wireless backup for it. I was sent a CDS-9010. I connected the WAN port to the BGW210-700 which connects to the fiber. I then connected my network switch to the CDS-9010 as per the instructions. It worked initially.


Ironically, the backup router appears flaky and so the whole system stopped working. I reset the CDS-9010 and it came back online for about 5 minutes, then went back to not working. It appears to stop providing DNS or stop routing, I am not sure which. The fiber WAN is still working fine and devices connected directly to the BGW210-700 do fine.

I ended up removing the CDS-9010 from the system for now. How do I get a backup internet that will work?

3 Messages

9 months ago

Hey wcahvet,

Considering the 9010 supports a range of services, it might generate logs that can be useful for troubleshooting. Could you check the device logs for any signs of issues or errors?

Have you taken a look at the routing configurations in the CDS-9010 setup?

Check the routing tables and settings to ensure that they are configured correctly.

Also always worth to check if there's a firmware update.

Cheers

3 Messages

9 months ago

If you happen to know the administrator username and password, I could check. They didn't send any of that information with the unit. 

Community Support

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232.4K Messages

8 months ago

Hi @wcahvet,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media

3 Messages

8 months ago

As an update, the support people tell me the device is not intended as a failover for your network but just as an additional plan you can use if your network goes down. I'm returning the device and cancelling the backup plan.

Community Support

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232.4K Messages

8 months ago

We apologize for the way my number comes across on your google/Caller ID. I said more than "business community outreach" and introduced myself. I'm sorry you're not happy with the back-up service, but glad to hear you were able to get assistance. I hope you have a great day!

 

Thank you,

Laura S.
AT&T Business Social Media

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