For the mom who gives us everything - Mother's Day gifts that connects us.
Get superfast AT&T Fiber internet
BBstackz's profile

Contributor

 • 

1 Message

Tuesday, August 8th, 2017 10:46 AM

Broadband modem not working

The modem has a steady green power light, blinking green broadband light, then a blinking green phone light, then all lights Flashes from green to red, then restarts completely...after unplugging and resetting..I ended up with a flashing green broadband light and a steady red phone line light

Community Support

 • 

231.5K Messages

7 years ago

Good Afternoon @ BBstackz


Hello!  How are you today? I am sorry your modem is not working correctly. I was looking on-line and on our AT&T website, we have the Troubleshooting tool which I will send you the link for.  


If you have any other questions, please reach out to us on the Community Forums. 


Donna V, AT&T Community Forums Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.