BGW320-500 Constantly Goes Out and Gets Stuck Flashing Red
I switched to AT&T from another provider about a month ago and had Fiber installed with the BGW32-500 and have had constant issues.
The gateway randomly goes out and seemingly gets stuck in the restarting cycle, it flashes white slowly, then faster, then repeats, eventually flashing red. I typically have to unplug it for about 30 seconds, plug it back in, and it will work. This has happened multiple times a day every day since install. I've been round and round with the chat feature, called countless times, had 3 techs come out, supposedly two engineering tickets to replace the splitter (not sure this was ever handled), they have replaced the SFP twice, the entire gateway once, and even the cable coming from the box to my outlet.
The only thing I've been told consistently is the "light is too dim" causing the gateway to restart. But unplugging the power shouldn't fix the brightness of the light signal coming into the unit. I don't know if there is an issue with the settings on my device or what.
I'm trying to reach out here for help as a last effort as I am so tired of fighting to get this resolved before I just cancel my service and go back to my old provider.