Hurry! Find the perfect gift today! Everyone gets our best deals on any smartphone!
Get superfast AT&T Fiber internet
lizrwell's profile

3 Messages

Monday, September 11th, 2023 3:54 PM

BGW320-500 And eero 6 plus

I cannot get the eero 6 plus to work. I tried the bridge but not working … can I shut off router in ATT device. 

3 Messages

3 months ago

Omg please do something 

ACE - Expert

 • 

17.9K Messages

3 months ago

This is a customer forum not ATT. And it is not a chat room. 

Community Support

 • 

225K Messages

3 months ago

Hi @lizrwell, we understand, and would be glad to help you get this sorted out.

 

We recommend that you configure IP Passthrough. This configuration is best for customers who want to connect third party equipment for networking, such as a router to the AT&T gateway.

If you're still unable to connect. Please contact the manufacturer support of your 3rd party router.

 

Hope this information helps! Please feel free to reach out to us for further assistance.

 

JasmineS, AT&T Community Forum Specialist

 

ACE - Professor

 • 

5.6K Messages

3 months ago

http://www.devonstephens.com/how-to-enable-ip-passthrough-on-att-bgw320-505/

Turn off the gateway Wi-Fi, firewall and packet filters. Use the eero for Wi-Fi and firewall. Restart the eero after setting up ip passthrough. 

3 Messages

3 months ago

I am going to try this and if it works, I will be overjoyed. What a nightmare! 

ACE - Professor

 • 

5.6K Messages

3 months ago

If you have problems after setting up ip passthrough, you may need to check some Eero forums. 

Not finding what you're looking for?