Bgw210 with fiber how to get the newer model
I have fiber along with the BGW210 modem/router I know that this model is from 2018 & there has been several newer modem/routers now being issued to new customers. I’ve been a customer for years now but when calling fiber customer service been told that they can’t hook up the newer model if I purchase one from them or anywhere else. I’m trying to upgrade to model BGW320-505 the range for Wi-Fi is about twice of the older model I have & the actual speed is over double. I was told that they can’t upgrade me to a newer model. I can pay to have a technician sent out for $99.99 to upgrade my outlet to a direct fiber plug so then I can request to the technician for the newer model. So I called the representative out & let him know that I’m probably more knowledgeable that he’s bull (Edited per community guidelines)ting me I know that the newer model is hooked up exactly the same, he then still try’s to (Edited per community guidelines) saying yes that is true that they used to do that as a work around but now they install a direct fiber plug. Alright so I ask him to please explain to me that a different plug is now required he can’t & is silent for several minutes. I’m really at my ends so I’m on a contract for my service I ask him what’s the date my contract ends & if I decide to cancel before the contract ends what is the amount I’ll be billed he puts me on hold again I just hung up. If anyone knows what the deal is with me trying to get AT&T to exchange this old modem/router to the newer model please chime in it will be greatly appreciated!