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Devil_Dog21's profile

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3 Messages

Monday, March 27th, 2023 3:14 AM

BGW20 gateway with Orbi router

New to this forum and just got ATT fiber (1gb).  After talking with the tech who installed the gateway I decided to update my wifi router to a Netgear Orbi wifi mesh router (wifi6).  I've setup the Orbi and things seem to be running fine.  But I'm reading something repeatedly about how I need to disable my wifi from the gateway if I use another router (in this case, Orbi).  I didn't do that and yet I can still run my Orbi and ATT gateway at the same time.  When I run speed tests the ATT gateway is faster than the Orbi but not terribly faster (ATT=900mbps while the Orbi is around 700mbps).  

My questions are...

1. Do I really need to turn off my ATT Gateway wi-fi?  Seems to be working with the Orbi without trouble as far as i can tell

2. Should my Orbi be as fast as the ATT Gateway?  When I run a speed test from the gateway to the Orbi I get around 940mbps but a step down when I connect a device to the Orbi vs BGW20 gateway.  Is that expected?

3. I noticed that the ethernet cable is a cat5e, (going from gateway to Orbi), should I upgrade that cable to cat6a?  Would that help?

4. What about other wifi routers I have in the house?  I have a netgear nighthawk and speed looks pretty good on 5g channel (around 700mbps).  I also have a google mesh router in the house.  I know that sounds weird to have all these different routers but I got the google one for free and ran all my Nest devices on that network so communication between them is seamless.  My plan now that I have the new Orbi was to turn off the other routers but I just never got around to it yet (I have a lot of Nest devices so I was dragging my feet because I would have to reconnect them).

You can probably tell I'm a newbie by my questions so go easy on me when you answer.  I would appreciate dummy down for me until I get better acquainted with ATT (came over from Xfinity)

Thanks in advance.

ACE - Expert

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34.4K Messages

11 months ago

1. Do I really need to turn off my ATT Gateway wi-fi?  Seems to be working with the Orbi without trouble as far as i can tell

No. There are two reasons for turning it off: (1) The two Wi-Fi networks will be competing on the same radio bands and will jockey with each other for which channels to use, etc., and (2) The two will provide different access to the network, which may be confusing unless you're the person who set it all up.

2. Should my Orbi be as fast as the ATT Gateway?  ...

You're adding another routing hop, so no, it shouldn't be quite as fast, though just a hop shouldn't be as significant as what you're describing.  Note that some features in your router (e.g. QoS, Malware filtering, etc.) come at a processing cost, and you may be seeing that cost.

3. I noticed that the ethernet cable is a cat5e, (going from gateway to Orbi), should I upgrade that cable to cat6a?  Would that help?

Cat 5e can run 1000 Mbps for short distances.  It is unlikely that this cable being 5e is a problem unless it is a lot longer than the 2 meter cable I'm picturing.

4. What about other wifi routers I have in the house? 

The more Wi-Fi infrastructure-mode devices you have, the more your radio spectrum is going to be crowded and the devices will fight each other for channels.  This can cause them to:

  • use narrower channels, meaning less throughput
  • routinely switch channels to find a clearer one, meaning brief disconnections while the channel switch happens

(edited)

New Member

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3 Messages

11 months ago

Thanks Jeffer for the quick response.  

1. Thanks, makes sense

2. Any advice how to diagnose the delta in speeds I'm seeing?  I have not tried reaching out to Netgear support (yet) but if there's a way I can try some things I'd prefer to do that first.

3.  Correct, very short distance from Gateway and WiFi router 

4. I'll most likely will turn off the other 2 routers, thx.

Regards

Tom

ACE - Expert

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34.4K Messages

11 months ago

The first thing I'd do is check to see what sort of options you have turned on that you think might affect performance, and then try turning them off and run a speed test.  If things are no faster, you can just turn them all back on.  If things do go faster, turn them back on one at a time, running speed tests after each, and see when things slow down.  Then decide if you want that feature.

Currently QoS is normally not as important for fiber, and the cycles spent looking at the packets and trying to decide which is more important is worse for your performance than just letting them go at speed, and that's one that often gets tagged as being a problem.  Security filtering (e.g. NETGEAR Armor™) can have similar impacts.  But, the security may be worth  reduced bandwidth... only you can decide that.

Community Support

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229.7K Messages

11 months ago

We'd be happy to help you with the internet speeds you've been experiencing with your 3rd party router, @Devil_Dog21

 

We appreciate @JefferMC for providing that helpful information.

 

In order to have your 3rd party router configured to our gateway we'd recommend setting it up in IP pass-through mode. This could be what is affecting the speeds you're receiving on your Netgear Orbi router making it slower than what you're getting from your AT&T gateway. 

 

Please let us know if that helps. 

 

Robert, AT&T Community Specialist

New Member

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3 Messages

11 months ago

Thanks again JefferMC, I'll try doing that.

And thanks Robert as well, I'll check to see how that router is setup, I thought it was configured to be pass-through but maybe not.  

I'll let you know if things get better or not.

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