Skip to main content
AT&T Community Forums
E

New Member

 • 

3 Messages

Mon, Aug 10, 2020 3:52 AM

Att U-verse

My modem will randomly restart at times. It has done this 3 times in the last 20 mins. I will lose internet and tv for about 3 mins while the modem reboots. It doesn’t always restart this often but has done it off and on for months now. Seems to be only getting worse. 

Responses

davemize

ACE - Professor

 • 

2.9K Messages

a month ago

As a long-time, ongoing problem, you should contact 800.288.2020 and have support run an equipment check. They can send a replacement gateway for self-install if needed.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

 • 

133K Messages

a month ago

Hello @egsknola

 

We understand that an RG rebooting randomly can be a frustrating situation and be assured, we will work with you to support a resolution. 

 

Is the RG (Residential Gateway/modem) plugged into a power strip or directly into an outlet? If a power strip, try to reset your power strip as most have a reset button. You also might try a different power strip to make sure you're not contending with any problems with the power source. 

 

You also might try to do a reset of the RG as follows:

 

  1. Press and hold the Reset button on the gateway for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
  2. Wait until the gateway restarts and all the status lights are lit. 
  3. See if the Broadband or Service status lights are solid green. If so, the reset succeeded.

As mentioned by the previous response, we can certainly troubleshoot this issue and run an equipment check to ensure no problems with the RG. In some cases an RG replacement may be necessary, so if that's the case, the option will be available if we confirm a faulty RG.

 

Feel free to use the number as provided in the prior response to your issue, or visit this page and scroll to the bottom for a chat option, should you refer to chat online with us. 

 

Chad, AT&T Community Specialist. 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

a month ago

Thanks I’m going to do the things suggested in the post. They have sent a replacement modem before and didn’t really help. So I will try this stuff so when I call I know has to be an equipment issue. 

Get started...

Ask a new question