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NoahWarren's profile



2 Messages

Sun, Sep 15, 2019 6:49 PM

AT&T Smart Wi-Fi Extender (AirTies 4920) keeps disconnecting

I had my AT&T Smart Wi-Fi Extender - AirTies 4920 setup by an AT&T technician when our internet was installed. Our house is wired for Ethernet, with the hub plugged into the WiFi gateway. 


The extender is plugged into the Ethernet plug on the other side of the house, and I have paired it several times. It shows up in my Smart Home Manager devices for about 10 minutes every time and then disconnects. I have rebooted the extender, the gateway and the whole-house Ethernet hub several times, but the problem persists. 


I’ve not found a support article that addresses this specific problem that I’m experiencing. 


Thanks in advance.


Community Support


199.9K Messages


Hey, @NoahWarren.


Let us see how we can help!


Since this is account specific, we'll have to continue this conversation in a Private Message (PM).


Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.


We look forward to assisting further!


Ramses, AT&T Community Specialist

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