Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Get superfast AT&T Fiber internet
awais_487's profile

Tutor

 • 

3 Messages

Sun, Oct 14, 2018 5:35 AM

AT&T Smart Home Manager compatibility issue with AT&T Smart Wifi Extender

Hi,


When I am connected to My wifi router BGW210 then i get all device info and their connection strength etc in AT&T SMART Home Manager, but when i plug in the extender AirTies SmartMesh (Air 4920) and my laptop connects to it, then i don't see connected devices list on the app.

On Home tab it's Saying

"Unable to get Device Info"

below it is displayed

"Unable to get Network Info"

On Devices tab it's saying

"We are unable to get your device info at this time.

Please try again later."
There is a refresh button underneath that shows the same message again if do refresh.
And on the Tools tab, it's saying
"Tools are not available at this time.
Please try again later."

 

Is there any solution to this problem?


Regards,
Awi

sfortin7

Scholar

 • 

98 Messages

4 y مضت

I don't know what the Smart Home Manager is, but what happens when you open a browser window and type http://air4920.local in the address bar. Are you able to log in and see the information that you are looking for?

Tutor

 • 

3 Messages

4 y مضت

I see information but not what I am looking for. There is no information on the connected devices there. Not that nothing is listed, but there is not even any option of showing connected devices on that page.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.