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M

New Member

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4 Messages

Thu, Jan 28, 2021 10:14 PM

ATT Network does not show up on list.

Today we switched over to ATT fiber. It seems to work OK on some devices - a desktop, a phone, and two tablets. However, on a second desktop and a laptop the ATT network does not even show up on the list of wireless connections to sign into, and I've refreshed and rest multiple times. Does anyone else have this problem?

ATTHelp

Community Support

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204.2K Messages

2 years ago

Hi @MrJoecat, we are happy to help.

 

Let get you connected to your wifi .

 

How far are the devices away from your router to your computer?

 

Have you tried to restart your router?

  • Try unplugging your router for about 15 seconds before plugging it back in.
  • Also, try from the desktop, forget network, restart the computer try to connect again. 

 

Let us know if this helps.

 

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

 

New Member

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4 Messages

2 years ago

Tried all the usual things. The devices are in  the same room as the router, 10 feet or less. The router has been reset and restarted, no difference.  Odd thing is the two devices DO pick up my previous, privately owned router and everyone else on the street, just not the new ATT router. I also noticed that the two devices I am speaking of are my older ones - roughly 6-7 years old, while all my newer ones pick up the ATT router just fine.

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

Is your new gateway a BGW320 by any chance?

ATTHelp

Community Support

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204.2K Messages

2 years ago

HI, @MrJoecat.

 

As @JefferMC stated, What gateway do you have?

 

Have you tried connecting those two computers to the gateway via ethernet cable?

 

Let us know more information, so we can better assist you.

 

Marc, AT&T Community Specialist

my thoughts

Employee

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19.7K Messages

2 years ago

The older units are 2.4Ghz only, not seeing the dual band connection...

If wish for these devices to function need at access the gateway settings and change the name (ssid) of the 2.4Ghz network. Note that this disables band steering thus cannot use ATT sorties for wifi extenders.

It if the devices are rarely used, just do not use them wirelessly.... purchase some ethernet cables to hardwire the devices if want an internet connection on them.

Just my thoughts...

New Member

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4 Messages

2 years ago

Yes, its a BGW 320. I've tested one hooked up by an ethernet cable and it works just fine.  It just can't detect the signal wirelessly. 

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

The BGW 320 supports 802.11ax, which is a fairly new protocol in the scheme of things.  It should fall back to 802.11a/b/g/n or ac for clients that only speak the older protocols.  However, it appears that some older clients don't seem to be able to be able to negotiate a connection with the BGW 320.  I've seen several such reports.

You can try setting up a guest network that only works at 2.4GHz and might work better for those devices, but there are restrictions on the Guest Network (like can't reach internal hosts, if that matters to you).  You can also split the 2.4 GHz and 5.0 GHz networks as my thoughts describes.

You could get your own router or access point to replace or supplement the Wi-Fi provided by the BGW 320.

(edited)

New Member

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4 Messages

2 years ago

Thanks for the advice. I have one question, I'm not really a tech person so I'm not sure if I'm asking this correctly. If I use my own router connected to the BGW320, will that affect the internet speed?  In other words, I switched to fiber because the speed and signal strength is better than what I used to have.  If I add my own 2.4GHz or 5GHZ router, will that then slow down my internet speed through that router?  In other words, is your internet speed determined by your router, or is that determined by the carrier that is sending the signal, in my case ATT.  I hope this question makes sense!

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

Multiple issues in that question.  Each link in the network can limit performance.  Adding another router has the potential for limiting performance.  

If you have Internet 1000/Fiber, then you have a potentially 1000 Mbps link between your ONT and the AT&T Network.  You normally have a Gigabit Ethernet connection between the Gateway and the ONT, so still 1000 Mbps.  You would probably connect your new router to the Gateway with Gigabit Ethernet, so the physical connection is still 1000 Mbps.  However, the Gateway and Router may not actually be able to pass traffic at that speed, depending on how the traffic needs to be processed.  It is possible that the combination could lower the speed to the 200-300 Mbps range.  Also, depending on the flavor of Wi-Fi network and interference, it may be that your clients can't make a Wireless connection any better than that, so maybe that limitation of 200-300 Mbps isn't significant.

Right now you can't make a connection.  Even 20 Mbps is better than zero. :)

Switching to Fiber didn't make your Wi-Fi signal strength any better, except by the change of Gateway.  It should have made your bandwidth to AT&T a lot better and more stable.  If Wi-FI signal strength was your primary concern, the move to fiber wasn't really necessary.

ATTHelp

Community Support

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204.2K Messages

2 years ago

Hi @Mrjoecat, we are happy to help with your concerns.

 

Our Ace Expert @JefferMC, is spot on with his comment to your question.

 

Each link in the network can limit performance.  Adding another router has the potential for limiting performance.  

 

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

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