AT&T Modem Firmware update
I spoke today to an AT&T rep about my modem having a firmware update. I asked the rep if I was responsible or was AT&T responsible for Firmware upgrades on the modem. The AT&T rep replied that it was AT&T's responsibility to do the firmware upgrade. I explained to the rep I had a firmware upgrade waiting on my modem. That had been there for a year. The rep stated I needed to restart my modem regularly. I explained to the rep that I restarted my modem regularly and this didn't help the issue with the firmware.
The rep told me I needed to visit this forum for help with the firmware. IS THIS A JOKE !!!!! I don't want to update the firmware myself and cause myself an issue. Wouldnt this be AT&T's responsibility?